Customer Service Representative (Night Shift)
We are looking for a professional Call Center Representative to provide our customers with the best possible service. This Representative will answer questions, handle complaints, troubleshoot problems about our products and services, and handle a high volume of inbound or outbound calls, chats, and emails. The ideal candidate will seek to provide a positive experience for every customer that fully resolves their inquiry. They will empathise, listen, and understand the real reason for the contact and take their time to ask all clarifying questions to get a full 360-degree view of the contact. A successful representative will be efficient, detail-oriented, polite, knowledgeable, and able to adapt quickly to an ever-changing industry.
- Answer questions, handle complaints, and troubleshoot problems about our products and services.
- Handle a high volume of inbound or outbound calls, chats, and emails.
- Seek to provide a positive experience for every customer that fully resolves their inquiry.
- Empathise, listen, and understand the real reason for the contact.
- Ask all clarifying questions to get a full 360-degree view of the contact.
- Professional demeanour (required).
- Ability to handle high volumes of communication (required).
- Strong troubleshooting and problem-solving skills (required).
- Excellent listening and empathy skills (required).
- Detail-oriented and efficient work style (required).
- Ability to adapt quickly to an ever-changing industry (required).
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.