Junior Trading Support Agent
As a Trading Support Agent, you will be responsible for settling markets for live and completed sports events in real-time, based on the game's progress. This role requires quick decision-making and a strong understanding of betting markets to deliver timely and effective solutions.
- Settle markets for live and completed events, including a variety of sports
- Respond promptly to customer support agents’ queries through our communication channels
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Stay informed about current promotions on our page to ensure markets are settled on time, in accordance with their regulations.
- Solid knowledge of Sports and Betting is mandatory (required)
- Excellent communication, organizational, and problem-solving abilities (required)
- Knowledge of Sportsbook regulations and promotions (required)
- Strong computer skills with advanced MS Excel skills (required)
- Possess a can-do attitude and be a team player (required)
- Flexibility to work on a 24/7 shift rotation (required)
- Ability to multi-task and set priorities (required)
- Attractive salary and bonus scheme
- Group health & medical insurance package
- All the tools you need for your role
- Focused career development, performance management, and training opportunities
- A welcoming, international, and multicultural team
- Exciting events, sports, and team-building activities
Novibet is an established GameTech company operating in Europe (Greece, Ireland, Cyprus, Finland), the Americas (Brazil, Mexico, Chile, Ecuador), and New Zealand, with tech hubs in Greece and Malta and 1,000+ employees across countries. Since 2010, we are committed to delivering the best online sports betting and online entertainment experience to our ever-expanding customer base. As an innovative and adaptable operator, we have our own proprietary betting platform that is constantly evolving to meet and exceed existing and upcoming trends while offering unparalleled excitement to sports enthusiasts. Why Join us At Novibet you will find an ever-evolving, dynamic environment, providing unique growth opportunities as our brand is also exponentially expanding. We believe in investing in our people and enabling them to reach their full potential, as they are the driving force behind everything we do. Innovation is imprinted in our DNA. And so is our modern way of thinking, always aiming to push the industry forward.