Level 1 Customer Support Technician
Aleda, a subsidiary of the FDJ UNITED Group since 2022, is a key player in the sector of secure electronic transactions and innovative payment systems, strengthening the Group's ambition to become the leading proximity collection and payment network in France. ALEDA has been supporting merchants for over 30 years by offering them a wide range of solutions covering all the needs of local businesses (cash register systems and software, POS terminals, secure platforms, etc.) to distribute financial products and services to the end consumer (mobile telephony, electronic money, money transfer, etc.). Each employee works daily "on the side of merchants" by imagining ever more efficient and innovative solutions. This commitment is based on strong values (Trust, Commitment, Respect, and Integrity) that form its DNA. As part of business growth, we are looking for our future Helpdesk Technician on a permanent contract (CDI) in Bordeaux.
- You take calls, gather needs, qualify and resolve requests and incidents within the scope of level 1 competencies, and escalate to level 2 when the request or problem proves necessary, by relying on existing procedures.
- You assist clients with the setup of their equipment by guiding them remotely.
- You ensure compliance with company standards and procedures.
- You demonstrate perfect oral fluency and good written expression.
- You have prior experience in customer support and are comfortable with the IT environment.
- You show autonomy and proactivity.
- You are recognized for your rigor and analytical skills.
- Meal vouchers with the Swile card
- Comprehensive family health insurance
- Partial remote work
- Time Savings Account (CET)
- Company Savings Plan
- Benefit from training and support that ensure your employability.