Head of Fraud and Payments Processing
The Head of Fraud and Payments Processing is a hands-on leader responsible for transforming, running, and maintaining the Fraud and Payments Processing departments at Pinnacle. The successful candidate will personally conduct a comprehensive audit of all existing fraud and payments rules, processes, and tool configurations, identify gaps and inefficiencies, and drive both the redesign and the end-to-end implementation of improvements. This means digging deep to gain understanding of the domain and rolling up their sleeves alongside the team - actively verifying that rules are correctly configured in the tools, that processes are documented and followed on the floor, and that changes are implemented as intended. The successful candidate will be strong on both fronts: sound judgement on how things should work, and the discipline to verify that they do.
- Conduct a thorough, end-to-end audit of all existing fraud and payments rules, processes, workflows, and tool configurations
- Design an improvement plan that prioritizes low hanging fruits and the 20% of effort with 80% of value.
- Ensure every change is fully implemented and working before sign-off — not just documented
- Build a function that is not dependent on any one individual: clear rules, well-documented processes, and a team that is developed to operate with increasing autonomy
- Personally validate rules and process changes directly within fraud and payments tools, checking that configurations are correct, that logic fires as expected, and that the team’s day-to-day operational experience reflects the intended design
- Work hands-on alongside the Fraud and Payments teams on a day-to-day basis — close enough to understand what is happening operationally, not just what is being reported
- Manage and develop the Managers and Team Leads: set clear expectations, give regular direct feedback, and build their capability to make sound decisions independently
- Conduct fraud risk assessments on existing and future business streams, taking personal ownership of the quality and depth of findings rather than delegating conclusions and actions
- Manage operational resourcing of current and future Fraud and Payments teams, ensuring capacity and capability are matched to business needs
- Work closely with AML, CS, Compliance and other departments — contribute actively to resolving shared challenges or opportunities, not just act as a point of escalation
- Pragmatic and resourceful — focused on what works, not on what looks good on paper (required)
- Able to simplify complex processes and produce clear, structured guidance the team can follow (required)
- Willing to do the work personally, not just direct others to do it (required)
- Excellent communication skills both verbally and written (required)
- Comfortable making tradeoff decisions and taking calculated risks (required)
- Detail-oriented and thorough — not satisfied with surface-level explanations or assumptions that have not been tested (required)
- Direct, hands-on experience with fraud and risk tools: has personally configured rules, tested logic, and reviewed queues — not only managed people who do (required)
- Organizational skills and ability to work on own initiative. (required)
- Committed to developing their team: builds capability and frameworks over time so that people become more independent, not more reliant on the manager (required)
- Strong analytical capabilities (required)
- Combines structured thinking with a practical eye: able to design a process correctly and verify that it works as intended in practice (required)
- 5+ years of experience in a risk management, fraud investigation, fraud operations, risk operations or similar role (required)
- Previous manager-level experience in a Fraud/Risk/AML role from within gaming, with a demonstrable track record of staying hands-on with tools and processes rather than managing purely at a distance (required)
- Experience writing effective manuals and guidance (required)
- Proficiency in using Microsoft Office Suite (required)
- Private Health Insurance (required)
- Monthly Fitness Subsidy (required)
Pinnacle (formerly known as Pinnacle Sports) was established in 1998, and since that time has been offering bettors a unique alternative to other bookmakers. Our gimmick free approach simply focuses on offering the best odds, and highest betting limits for every market we provide, so bettors win more compared to the competition.