Trading Operations Associate
Description
Our Risk and Trading Operations team is available 24/7 to assist the various functions in the department (Trading/Marketing/Customer Support/etc.) in troubleshooting and escalating issues on all our operational sports betting platforms. This team is critical in ensuring the Risk & Trading department consistently delivers one of its core goals of “operational excellence”.
Responsibilities
- Assist Traders with identifying, documenting, and escalating issues within the team
- Support verification, adjustment & creation of Sport & Competition setups across environments
- Help test and monitor app features to ensure proper functionality and navigation
- Contribute to Compliance checks, market submissions, and post-release testing
- Communicate with data providers and support ticketing
- Daily review of betting content
- Monitoring pre-game and in-play markets
- Cross-functional assignments with Compliance, Marketing & Product
- Assist Customer Experience with issue resolution
- Other duties as assigned
Requirements
- Post-secondary degree, or equivalent work experience
- Must be able to work weekends, evenings and holidays
- Extensive sports knowledge, particularly with regards to the four major professional sports leagues; esports knowledge considered an asset
- Sports betting knowledge & experience would provide added value
- Clear and effective communication skills
- Must be computer savvy
- Experience using iPhone and Android devices
Benefits
- Competitive compensation package
- Comprehensive Benefits package
- Fun, relaxed work environment
- Education and conference reimbursements