Junior Customer Service Agent - Night Shift
The Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls, delivering the best possible experience in English language. Start your adventure by participating in our 3-week-long training on the job. Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations; Identify and support players in any difficulties they might encounter; Provide explanations to customers about products/site/policies/ promotions, etc; Update customer account/details with necessary information when needed; Understand, guide, and support players in Safer Gambling; Collaborate with our Fraud and payments team in customer queries; Understand AML and report any suspicious activity.
- Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations.
- Identify and support players in any difficulties they might encounter.
- Provide explanations to customers about products/site/policies/ promotions, etc.
- Update customer account/details with necessary information when needed.
- Understand, guide, and support players in Safer Gambling.
- Collaborate with our Fraud and payments team in customer queries.
- Understand AML and report any suspicious activity.
- A native English speaker (required).
- Flexible and willing to work on a night shift (required).
- Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers (required).
- Exceptional organisation skills (required).
- Detail oriented with the ability to handle stressful situations while maintaining a positive attitude (required).
- Private health insurance
- Wellness allowance – up to €300 per year
- Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen
- Birthday leave
- Company and team-building events
- Relocation package to Malta , including flight and two weeks of accommodation
- Performance bonus - up to 10% of base salary paid quarterly if you achieve your KPIs
We were born in 2011, founded by a group of passionate entrepreneurs with a vision to revolutionize the iGaming industry. What began as a bold idea has grown into Immense Group, a global leader offering over 13,000 games. Our journey is fueled by innovation, passion, and the extraordinary people who make it all possible. As we continue to grow and shape the future of iGaming, we remain committed to setting new standards, creating memorable experiences, and building on our legacy of excellence. We are Immense – one passion, infinite possibilities.