Payment Operations Manager
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Monitor that payment methods work properly, escalate issues to respective providers and teams; Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each; Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method; Review and create backup/contingency and emergency plans; Create monitoring guidelines and procedures for monitoring and support teams; Report daily and weekly payments activities and issues to the Head of Operations; Assist with the integration of new payment providers/methods; Suggest product/flow improvements (e.g. validation fields, placeholders on forms); Handle requests from customer support; Test new payment methods integrations/deployments; Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.
- Monitor that payment methods work properly, escalate issues to respective providers and teams
- Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each
- Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method
- Review and create backup/contingency and emergency plans
- Create monitoring guidelines and procedures for monitoring and support teams
- Report daily and weekly payments activities and issues to the Head of Operations
- Assist with the integration of new payment providers/methods
- Suggest product/flow improvements (e.g. validation fields, placeholders on forms)
- Handle requests from customer support
- Test new payment methods integrations/deployments
- Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics
- 2+ years as a billing/payments manager/specialist in online payments
- Confident in dealing with numbers and processing of financial/transactional information
- Advanced Excel and other MS Office software user
- Good understanding of online payments technical integrations, funnels, flows
- Experience in written and oral communication with foreign customers or partners
- Deep understanding of payment and transactional systems and services
- Upper-Intermediate English proficiency
- Experience with the iGaming industry will be a plus
- Attention to details
- Multitasking and quick task execution
- Good level of communication skills
- Team player skills
- Ability to make decisions independently
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.