VIP Operations Specialist
Join Novibet as VIP Operations Specialist! Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for providing excellent customer service in VIP clients, and thrive in a fast-paced environment, this could be the right opportunity for you.
As a VIP Operations Specialist, you will be the first point of contact for our valued players through various communication channels in order to resolve any issue that may arise throughout their interaction with our platform.
- Offer service to players, including but not limited to helping solve problems, answering queries, promoting ongoing promotions, rewarding their activity etc in an efficient and quality manner.
- Liaise with different departments (Trading, Bonus Team, CS, Risk & Payments etc) to escalate and resolve issues that may arise from players.
- Be aligned with business objectives and targets including policies and processes.
- Operate with the highest level of responsibility regarding matters that affect the most valuable players of the company.
- Excellent communications skills (outbound calls, emails) (required)
- Attention to detail accompanied by an extra mile mentality (required)
- Previous working experience in Online Gaming industry will be considered a plus (preferred)
- Advanced MS Excel Skills (required)
- Fluency in English (required)
- Ability to multitask and prioritize (required)
- Flexibility to work on shifts 24/7 (required)
- Attractive salary and bonus scheme
- Group health & medical insurance package
- All the tools you need for your role
- Focused career development, performance management, and training opportunities
- Shuttle buses & Carpooling options
- A welcoming, international, and multicultural team
- Exciting events, sports, and team-building activities
Novibet is an established GameTech company operating in Europe (Greece, Ireland, Cyprus, Finland), the Americas (Brazil, Mexico, Chile, Ecuador), and New Zealand, with tech hubs in Greece and Malta and 1,000+ employees across countries. Since 2010, we are committed to delivering the best online sports betting and online entertainment experience to our ever-expanding customer base. As an innovative and adaptable operator, we have our own proprietary betting platform that is constantly evolving to meet and exceed existing and upcoming trends while offering unparalleled excitement to sports enthusiasts. Why Join us At Novibet you will find an ever-evolving, dynamic environment, providing unique growth opportunities as our brand is also exponentially expanding. We believe in investing in our people and enabling them to reach their full potential, as they are the driving force behind everything we do. Innovation is imprinted in our DNA. And so is our modern way of thinking, always aiming to push the industry forward.