Associate Operations Manager

As an Associate Operations Manager in our lottery fulfillment center, you'll drive daily operations and play a pivotal role in shaping the future of Jackpocket, one of our newest and most exciting products. In this role, you'll oversee lottery ticket order processing, facility management, and team development through hands-on mentorship and hiring. In this rapidly growing industry, you'll make a direct impact and revolutionize the digital lottery courier experience for our customers.

• Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.
• Train, develop, and mentor staff, driving performance and efficiency to meet both team and individual goals.
• Manage employee scheduling, approve timecards, and ensure a safe work environment.
• Oversee inventory, supplies, cleaning, maintenance, and troubleshoot day-to-day facility or system issues.
• Execute cash balance reporting and support various initiatives to support daily fulfillment center operations.
• Regularly communicate with regional and senior management to ensure alignment.

• Bachelor's degree or equivalent experience with at least 1 year in a supervisory or management position.
• Availability to support a continuous operation including nights, weekends, and holidays.
• Proven ability to improve operational processes in fast-paced, high-growth environments.
• Strong experience in personnel management, including hiring, scheduling, team development, and performance management
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

• Health Benefits: comprehensive health benefits, including various medical plans, dental, and vision.
• Wellbeing Program: free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
• Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support. Partner with Care.com, a care finder and backup childcare partner for our U.S. employees.
• Family Planning: benefits that support family planning, including adoption, surrogacy, fertility treatments, or other family planning.
• Flexible PTO
• Pet Insurance: help save on vet expenses for accidents, illnesses, and more through our pet insurance benefit.
• Gym Reimbursement: reimburse part of your gym membership once you enroll in a health insurance plan.
• Financial Planning: 401(k) matching to programs such as Origin Financial.
• Commuter Benefits: help you save money on your daily commute.