Customer Support Executive (Portuguese Speaking)
Description
We are currently looking for a talented Customer Support Executive (Portuguese Speaking) to provide enhanced customer services.
Responsibilities
- Respond in a professional manner to various customers' queries (offers, payments, verification) via Live Chat, Emails and Phone.
- Deliver outstanding customer service while complying with company's policies and guidelines.
- Quick and efficient response to the customer via email.
- Internal communication with other departments, following pending issues related to customer's requests.
- Always be updated with company's products, promos, policies and changes as required.
- Update customers' database.
- Collaborating with team/shift leader & colleagues.
Requirements
- Fluent in Portuguese and English (written and verbal) is a must- have.
- Advanced communication skills.
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate.
- Reading Comprehension: Understanding written sentences and paragraphs in work-related matters.
- Written Expression: The ability to communicate information and data in writing, so others will understand.
- Multitasking ability is required.
- Good computer skills & adept in MS office.
- Ability to collaborate effectively with colleagues.
- Experience in customer support/helpdesk/customer service will be considered a plus.
Benefits
- Competitive Salary
- Access to LinkedIn Learning programs as well as funding to educational programs of your choice
- Private Medical insurance & Access to a 24/7 Employee Assistance Program
- Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
- Coverage of your public transportation expenses and gym membership
- Paid educational leave
- Hybrid working model
- Modern offices in the center of Athens
- 360 feedback for Constant personal and professional development
- 6 Company Extra Days off!
About Campeon Gaming
A leading iGaming technology provider delivering flexible platform solutions and customized managed services built for fast launches and scalable growth across regulated markets. Built for ambitious iGaming brands worldwide with zero compromise. - iGaming Platform Solutions (all-in-one) - Managed Services (end-to-end support) Portfolio of Managed Services: Payments | Affiliates | CRM | KYC & Fraud | Customer Support |Casino & Sportsbook Management | VIP Support