Customer Service Associate

Playtech Managed Services’ Customer Service is on the lookout for an open-minded Customer Service Associate fluent in English, with top-notch communication skills. This role involves providing exceptional customer support and care to clients, addressing their queries through various channels.

• Provide exceptional customer support and care to our clients.
• Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions).
• Employ a professional and friendly approach in assisting with queries.
• Be empowered to resolve any customer issue.
• Adhere to our company's procedures and uphold our high standards.
• Achieve predetermined personal and team targets.
• Keep your job knowledge current.

• Are fluent in English, with a preference for British and Irish accents.
• Personal interest in Sports.
• Have experience in online customer support.
• Possess strong computer literacy.
• Excel in communication and multitasking skills.
• Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
• Are motivated to achieve preset goals and targets.
• Have the flexibility to work shifts to accommodate both your personal and professional commitments.

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.