Fraud Operations Manager
We are looking for a Fraud Operations Manager to join us at ComeOn! The Fraud Operations Manager will be responsible for developing and implementing strategies to minimise the risk of fraud and ensure that the company's fraud detection and prevention systems are effective. The ideal candidate will have a strong understanding of fraud detection and prevention methodologies, excellent communication and leadership skills, and the ability to manage a team.
- Develop and implement fraud prevention and detection strategies that minimise the risk of fraud and protect the company's assets
- Monitor and analyse fraud trends and patterns to identify potential threats and vulnerabilities
- Conduct regular fraud risk assessments and develop and implement risk mitigation plans
- Ensure that fraud detection and prevention systems are in place and effective, and that they comply with industry best practices and regulatory requirements
- Manage Chargeback processes ensuring quick intervention to protect the business, and report on this on a regular basis to the Management team
- Lead a team of fraud analysts and investigators, providing guidance, support, and training as needed
- Collaborate with other departments, including IT, Finance, and Legal, Compliance and AML to ensure that fraud prevention and detection efforts are integrated across the organisation
- Manage relationships with external partners, including law enforcement agencies and fraud prevention vendors
- Develop and maintain effective fraud reporting and investigation processes, ensuring that all incidents are properly documented and resolved
- Keep up-to-date with emerging fraud threats and technologies, and recommend and implement new fraud prevention and detection measures as needed
- Experience working with fraud prevention tools, such as SEON, or similar systems. This would include building rules to mitigate risk and using the reporting suite
- Help, assist and participate in the completion of the ISO27001 or other Information Security Standards implementation and future ongoing recertifications.
- Other Ad-hoc duties
- 2 years of leadership experience in fraud prevention and detection in the iGaming business (required)
- Strong leadership skills and proven abilities in managing a team (required)
- Strong understanding and experienced in fraud detection and prevention methodologies, including data analysis, risk assessment, and fraud prevention tools and technologies (required)
- Excellent communication and proven ability to collaborate with other departments (required)
- Strong analytical and problem-solving skills, with the ability to identify patterns and trends (required)
- Experience working with regulatory agencies and law enforcement on fraud investigations (required)
- Familiarity with industry regulations and compliance requirements, including AML, and KYC (required)
- Ability to manage multiple projects and priorities in a fast-paced environment (required)
- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace (we are truly hybrid)
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
- Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
- Fun quarterly team events and social gatherings
Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations. So - what can you expect from ComeOn as a place of work? At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun! The ComeOn Moment That moment when right before the roulette ball stops, or during when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper or scream ComeOn, ComeOn, ComeOn! You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!