Customer Support Agent
We are currently looking for a talented Customer Support Executive to provide enhanced customer services. This role involves assisting players via live chat and email, handling account management, deposits/withdrawals, game-related queries, and technical troubleshooting. The position requires ensuring compliance with responsible gaming and regulatory requirements, escalating complex issues, and accurately documenting customer interactions.
- Provide fast, friendly, and professional support to players via live chat and email.
- Assist customers with account management, deposits/withdrawals, game-related queries, and technical troubleshooting.
- Ability to call customers when necessary.
- Ensure compliance with responsible gaming and regulatory requirements in every interaction.
- Escalate complex issues to relevant departments (Payments, Fraud, Technical, Marketing etc ) when needed.
- Accurately document customer interactions and maintain records in the CRM system.
- Proactively identify and report technical issues, bugs, or suspicious activity.
- Collaborate with other team members to ensure 24/7 seamless customer support.
- Stay updated with new games, promotions, and site features to provide accurate information.
- Contribute to a positive player experience by demonstrating empathy, patience, and problem-solving skills.
- Adhere to Kpis and quality standards.
- Previous experience in customer service, call center, or support role is an advantage.
- Fluent in English (written and spoken).
- Knowledge of an additional language (e.g., Spanish, German, French, Italian, Portuguese, Finnish, Swedish , etc.) is a strong advantage.
- Tech-savvy and comfortable using multiple software systems simultaneously.
- Strong multitasking and problem-solving ability.
- Ability to stay calm and professional under pressure.
- Good organizational skills and attention to detail.
- Team-oriented with flexibility to work shifts, including evenings, nights, weekends, and holidays , if required.
- A customer-first mindset with empathy and patience.
- Competitive remuneration package & bonus scheme.
- Access to LinkedIn Learning programs as well as funding to educational programs of your choice.
- Private Medical insurance & Access to a 24/7 Employee Assistance Program.
- Monthly allowance for orders via the Wolt App & free drinks and snacks at the office.
- Coverage of your public transportation expenses and gym membership.
- Paid educational leave.
- Hybrid working model.
- Modern offices in the center of Thessaloniki.
- 360 feedbacks for Constant personal and professional development.
- Birthdays are always a day off!
A leading iGaming technology provider delivering flexible platform solutions and customized managed services built for fast launches and scalable growth across regulated markets. Built for ambitious iGaming brands worldwide with zero compromise. - iGaming Platform Solutions (all-in-one) - Managed Services (end-to-end support) Portfolio of Managed Services: Payments | Affiliates | CRM | KYC & Fraud | Customer Support |Casino & Sportsbook Management | VIP Support