Senior Corporate & Cloud Support Engineer
The Senior Corporate & Cloud Support Engineer provides advanced technical expertise across corporate infrastructure, identity platforms, cloud services, remote access technologies and data protection platforms. Acting as the senior technical escalation point within the Corporate Support team, the role leads complex troubleshooting, platform improvement initiatives, and security remediation, working closely with Systems Administrators, Service Management, Security, and Infrastructure teams. Reporting to the Corporate & Cloud Support Manager, the role provides technical leadership and mentoring while remaining hands-on with engineering and operational delivery.
- Act as the senior technical escalation point for Entra ID and Active Directory platforms.
- Lead complex troubleshooting across authentication, authorisation, synchronisation and identity-related services.
- Support Enterprise Applications, App Registrations, hybrid identity services and Group Policy administration.
- Drive improvements to identity security controls, access governance and platform standards.
- Contribute to the design, implementation, and optimisation of identity and access management solutions.
- Support and maintain Microsoft Azure and associated cloud services within agreed ownership boundaries.
- Lead technical delivery of platform upgrades, migrations, lifecycle activities and infrastructure improvements.
- Identify opportunities to improve platform resilience, performance, scalability and operational efficiency.
- Contribute to the design and implementation of new cloud and infrastructure services.
- Provide advanced support for Remote Desktop Services (RDS) and associated access technologies.
- Lead troubleshooting and resolution of complex performance, availability and access-related issues.
- Drive improvements to platform stability, security and user experience.
- Support capacity planning and service optimisation activities.
- Act as the senior technical lead for backup and recovery platforms.
- Support enterprise backup solutions, ensuring effective protection of infrastructure, cloud, database and application services.
- Lead recovery testing, troubleshooting and continuous improvement of backup and recovery processes.
- Support disaster recovery exercises and contribute to data protection and resilience strategies.
- Lead security remediation and platform hardening activities across supported services.
- Support vulnerability management, monitoring, alerting and observability improvements.
- Lead automation and scripting initiatives to improve efficiency, consistency and platform reliability.
- Identify and drive resolution of technical debt, recurring issues and service improvement opportunities.
- Maintain technical documentation, standards and operational procedures.
- Act as the senior technical escalation point within the Corporate Support team.
- Provide mentoring, coaching and technical guidance to Corporate Support Engineers.
- Lead technical workstreams, projects and improvement initiatives.
- Collaborate with Systems Administrators, Service Management, Security, Infrastructure Operations and Retail & Endpoint teams to deliver secure and supportable services.
- Deputise for the Corporate & Cloud Support Manager on technical matters when required.
- Strong experience supporting enterprise Microsoft technologies, including Entra ID, Active Directory, Azure and Remote Desktop Services (required).
- Experience with identity and access management technologies, including authentication, authorisation, single sign-on and access governance (required).
- Experience supporting enterprise backup, recovery and disaster recovery solutions (required).
- Good understanding of security best practices, vulnerability management, platform hardening and operational resilience (required).
- Experience with monitoring, alerting, automation and platform management tools (required).
- Strong PowerShell scripting and automation skills (required).
- Proven experience troubleshooting and resolving complex technical issues across cloud, identity, infrastructure and data protection platforms (required).
- Experience delivering platform improvements, upgrades, migrations and remediation programmes (required).
- Experience leading technical workstreams, projects and continuous improvement initiatives (required).
- Ability to balance operational support, project delivery and strategic improvement activities (required).
- Strong documentation, governance and operational excellence mindset (required).
- Comfortable working within defined standards, security controls and change management processes (required).
- Experience working collaboratively across technical teams, service management functions and business stakeholders (required).
- Strong organisational skills with the ability to prioritise competing demands effectively (required).
- Strong analytical and problem-solving skills (required).
- Excellent communication skills with both technical and non-technical stakeholders (required).
- Proactive, improvement-focused and customer-oriented mindset (required).
- Ability to provide technical leadership, mentoring and knowledge sharing (required).
- Demonstrates ownership, accountability and attention to detail (required).
- Committed to continuous learning and professional development (required).
Betfred is a leading betting and gaming company that has been at the forefront of the industry for over 50 years. With over 1300 shops and 9500 employees, we are constantly pushing ourselves to innovate and improve, and we are always on the lookout for the best talent to join our team. In 2019, we entered the US sports betting market as Betfred Sportsbook, and we now operate in 10 states. We have also recently established a new presence in South Africa, with over 50 betting halls, and we own a majority stake in Lottostar, South Africa's largest online betting company. At Betfred, our mission is to provide our customers with the best possible service, products and experience while ensuring responsible gambling. We believe our employees are our greatest asset and we are committed to providing them with the training and development they need to succeed. We offer a range of career opportunities, from retail positions in our shops to roles in our head office. We are also dedicated to giving back to the communities in which we operate. Through our Betfred Supports initiative, we support a range of charities and community initiatives.