Banking Operations Administrator
Description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. We’re building seamless, trustworthy payment experiences that wow our customers – and that starts with precise, reliable banking operations. As our Banking Operations Administrator, you’ll play a key role in supporting our Monies‑In and Monies‑Out operations, ensuring that all banking‑related administrative tasks are completed accurately, efficiently and within defined service level agreements (SLAs). Your work will directly impact customer satisfaction, operational performance and our ability to scale smoothly during peak sporting periods.
Responsibilities
- Sourcing and validating banking statement data in line with operational requirements
- Accurately capturing and processing manual credits within agreed SLAs to ensure a positive customer experience
- Assisting with administrative tasks across both Monies‑In and Monies‑Out functions
- Resolving queries and escalations timeously in line with team and company SLAs
- Communicating effectively with internal teams and external service providers to resolve issues and implement required changes
- Responding promptly to processor queries and supporting the resolution of payment‑related issues
- Ensuring VIP customer queries are prioritised and handled with care and urgency
- Identifying data or statement discrepancies and escalating issues to relevant internal teams or third‑party providers
- Highlighting opportunities to improve efficiency through process enhancements, automation, or bulk processing solutions
- Staying informed on current and upcoming sporting events to anticipate and prepare for transaction volume spikes
- Continuously developing your skills and knowledge through self‑learning and upskilling initiatives
Requirements
- Clear, confident written and verbal communication skills
- Strong organisational and time‑management skills, with the ability to meet tight deadlines
- Exceptional attention to detail and a high level of accuracy
- A strong sense of ownership, accountability and responsibility
- The ability to work effectively under pressure in a fast‑paced environment
- A collaborative, team‑oriented mindset with the ability to work independently when required
- Adaptability and resilience in a shift‑based, operational environment
- Basic working knowledge of Microsoft Excel
- Willingness to work shifts, including weekends and public holidays as required
- Own reliable transport
