Customer Support Representative | Solvy
We are currently looking for a Customer Support Representative to join the Solvy business, which is developing a full-cycle online platform for working with legal, financial, and personal documents.
- Respond to incoming customer chats and emails promptly and professionally.
- Address customer complaints, provide effective solutions via emails and chats, and manage case follow-ups.
- Handle payment-related issues, including validating refunds, resolving payment issues, and verifying user accounts.
- Manage users' subscriptions and provide up-to-date information about their status.
- Manage tasks within the internal system to maintain organized and efficient workflows.
- Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats and emails.
- Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
- Is empathetic and personable, making clients feel valued and heard.
- Is proactive and goal-oriented, always aiming to achieve more and lead by example.
- Self-realisation and growth: Build a product from scratch and influence key decisions. Grow together with the business at a fast pace. Work in an environment with space and freedom to act. Become part of a strong team of A-players who are ready to share expertise and boost each other.
- Use learning opportunities: internal and external lectures, a large corporate library, compensation for external courses, English lessons, and speaking clubs.
- Comfortable working conditions: Work remotely or visit the office in Kyiv, coworking spaces in Lviv or Warsaw.
- Working hours: 15.00-23.00/16.00-00.00
- Recharge and rest: 28 working days of paid vacation per year, up to 30 days of sick leave.
- Care and support: Take care of your health: we provide medical insurance, a Mental Health program, and compensation for sessions with a psychologist.
- Join socially meaningful initiatives, including the Ukrainian Victory Support program.
- Participate in quarterly team buildings — online or offline — to make teamwork easy and enjoyable.
Boosta is an international multi-product IT company that develops and promotes SEO tools and educational products to western markets. The company was founded in 2014. And today Boosta has released more than 10 products that are used by tens of thousands of people in Europe and Asia, Australia, North and South America. The company has gathered a team of 400+ like-minded specialists to make life easier for people all around the world. And we continue to grow. Moreover, Boosta actively supports startups and helps promising projects to develop. For this purpose the company opened an R&D department to implement external ideas, launch new products and invests in young teams. If you have been looking for an opportunity to bring your ideas to life, then our company is exactly the place where you should be.
