Quality Control Agent
In the role of Quality Control Agent, you will: Review the quality and volume of support agents’ tickets. Provide clear, constructive written feedback to agents. Identify trends and recurring issues, and escalate them to the manager. Create training materials to improve agents’ performance. Train and onboard new agents. Maintain ongoing communication with the manager.
- Review the quality and volume of support agents’ tickets.
- Provide clear, constructive written feedback to agents.
- Identify trends and recurring issues, and escalate them to the manager.
- Create training materials to improve agents’ performance.
- Train and onboard new agents.
- Maintain ongoing communication with the manager.
- Has at least 6 months of experience in customer support.
- Has experience in quality control, performance reviews, or mentoring.
- Possesses strong critical thinking and analytical skills.
- Can explain complex concepts in a clear and simple way.
- Has an English level of B2+ (mandatory).
- Has experience with CRM systems (Intercom, Zendesk, Freshdesk, Stripe/SolidGate).
- Self-realization and growth: Build a product from scratch and influence key decisions. Grow together with the business at a fast pace. Work in an environment with space and freedom to act. Become part of a strong team of A-players who are ready to share expertise and boost each other.
- Use learning opportunities: internal and external lectures, a large corporate library, compensation for external courses, English lessons, and speaking clubs.
- Comfortable working conditions: Work remotely or visit the office in Kyiv, coworking spaces in Lviv or Warsaw. Plan your working day independently — we offer a flexible schedule, because results matter most.
- Recharge and rest: 28 working days of paid vacation per year, up to 30 days of sick leave, and all public holidays fully covered. Optionally arrange a transfer — swap a working day with a day off and vice versa.
- Care and support: Take care of your health: we provide medical insurance, a Mental Health program, and compensation for sessions with a psychologist. Join socially meaningful initiatives, including the Ukrainian Victory Support program. Participate in quarterly team buildings — online or offline — to make teamwork easy and enjoyable.
Boosta is an international multi-product IT company that develops and promotes SEO tools and educational products to western markets. The company was founded in 2014. And today Boosta has released more than 10 products that are used by tens of thousands of people in Europe and Asia, Australia, North and South America. The company has gathered a team of 400+ like-minded specialists to make life easier for people all around the world. And we continue to grow. Moreover, Boosta actively supports startups and helps promising projects to develop. For this purpose the company opened an R&D department to implement external ideas, launch new products and invests in young teams. If you have been looking for an opportunity to bring your ideas to life, then our company is exactly the place where you should be.
