Senior Operations Manager
We're looking for a sharp, self-driven Operations Manager with a strategic mindset - someone who connects daily actions to business goals, sees the bigger picture behind each process, and takes ownership of making things work better. You'll optimize and coordinate processes across operational functions, ensuring transparency, cost-efficiency, timely delivery, and a strong internal client experience. If you thrive in cross-functional environments, can turn process chaos into structured execution, and see operations as a driver of business value - this role is your opportunity to lead meaningful change and raise the operational bar.
- Create, optimize, document and maintain operational processes.
- Drive continuous process improvement using data, automation, and AI-driven tools.
- Implementation, monitoring, and improvement of business process efficiency metrics.
- Support and improve projects, dashboards, workflows in Jira.
- Coordinate projects aimed at improving operational efficiency (incl. planning, execution and evaluation).
- Build and refine cross-functional alignment between business units and operational teams, breaking down silos and ensuring coordinated execution and delivery.
- Ensure consistent and high-quality execution of service delivery models across operational teams, with a focus on SLA compliance, clear ownership, and expected outcomes.
- Manage some operational budgets and optimize expenses.
- 5 + years of operations management or project management.
- Hands-on experience building, documenting, and improving business processes - making them clear, efficient, and consistent.
- Strong collaboration skills - able to align and coordinate work across different teams and departments.
- Proven ability to drive change and introduce new ideas, even without direct authority.
- Analytical mindset - able to turn data and operational challenges into clear, practical solutions.
- Advanced Google Sheets or Excel skills (formulas, pivot tables, basic automation).
- Experience building reports and tracking systems.
- Strong experience working with Jira is a plus.
- Upper-Intermediate English level.
- Will be a plus: Experience working cross-functionally with Finance to drive operational efficiency.
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
Boosta is an international multi-product IT company that develops and promotes SEO tools and educational products to western markets. The company was founded in 2014. And today Boosta has released more than 10 products that are used by tens of thousands of people in Europe and Asia, Australia, North and South America. The company has gathered a team of 400+ like-minded specialists to make life easier for people all around the world. And we continue to grow. Moreover, Boosta actively supports startups and helps promising projects to develop. For this purpose the company opened an R&D department to implement external ideas, launch new products and invests in young teams. If you have been looking for an opportunity to bring your ideas to life, then our company is exactly the place where you should be.
