CRM Product Owner (1 Year Maternity Cover)
As part of our Player Experience Product Area, you will own your domain. This role is for a CRM Product Owner covering a 1-year maternity leave.
You will be responsible for the CRM's quarterly product roadmap, ensuring alignment with regulatory requirements and global best practices. You will work closely with a dedicated cross-functional development team to enhance customer communications and deliver a seamless user experience. Defining and documenting high-quality User Stories and Acceptance Criteria in collaboration with stakeholders and the Design team is key. You will also analyse user data to validate product strategy and partner with other Product Owners and internal departments to align on company vision and project goals. Providing regular updates on the product roadmap, leading demo/feedback sessions, and managing delivery expectations are also part of the role. Mapping the CRM player journey and on-site communications is crucial to elevate the overall player experience.
- Take full ownership of the CRM’s quarterly product roadmap, setting clear priorities and driving maximum value for the business, ensuring alignment with regulatory requirements and global best practices.
- Work closely with your dedicated cross-functional development team to drive the evolutions of your domain to improve customer communications and deliver a seamless and hassle-free user experience (UX).
- Define and document high-quality User Stories and Acceptance Criteria in collaboration with stakeholders and the Design team.
- Actively participate in ceremonies and work closely with your squad and other departments to refine processes.
- Stay ahead of market trends by analysing quantitative and qualitative user data to validate your product strategy.
- Partner with other Product Owners and internal departments to align on a unified company vision and project goals.
- Provide regular updates on the product roadmap, lead demo/feedback sessions, and manage delivery expectations across the organization.
- Map the CRM player journey and on-site communications in collaboration with stakeholders and your squad, to elevate the overall player experience.
- Minimum of 3 years of Product Ownership experience, ideally within B2C customer-facing products (required).
- Solid grasp of UX and a track record of managing CRM platforms across diverse markets or industries (required).
- Speak and Write fluently in English who thrives in international, multicultural environments (required).
- Able to bridge the gap between technical squads and business stakeholders with ease and excellent presentation skills (required).
- Possess a solution-focused mindset and rely on quantitative and qualitative data to make informed decisions and drive product value (required).
- Previous experience in Online Betting/Igaming (nice-to-have).
- Hands-on familiarity with Xtremepush (nice-to-have).
- Technical understanding to speak the language of developers and navigate complex integrations comfortably (nice-to-have).
- A competitive remuneration package inc. a company bonus scheme!
- Fantastic quarterly team events and weekly company events
- A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere + Local benefits
Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations. So - what can you expect from ComeOn as a place of work? At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun! The ComeOn Moment That moment when right before the roulette ball stops, or during when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper or scream ComeOn, ComeOn, ComeOn! You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!