Telesales Team Lead
We’re hiring a motivated Telesales Team Lead to motivate, guide, and elevate our internal sales team. In this role, you will bridge the gap between strategy and execution. You will directly manage day-to-day agent performance while working closely with the Telesales Manager to design and deliver impactful coaching and training programs. If you have a passion for mentoring others and a track record of hitting targets, we want you to help us drive the next phase of our growth.
- Monitor and track daily call volumes, and ensure agents are meeting their KPIs.
- Conduct regular performance reviews, identify gaps in achievement, and implement corrective action plans where necessary.
- Foster a high-energy, positive, and competitive environment through incentives, daily huddles, and recognition.
- Partner with the Telesales Manager to identify team-wide training needs and help execute the overall sales strategy.
- Conduct call monitoring, whisper-coaching, and role-play sessions to improve agents' objection handling, pitch delivery, and closing rates.
- Help integrate new hires into the team, ensuring a seamless transition from initial training to live calling.
- 2+ years of experience in a senior, stepped-up, or team lead role within a CX or call centre environment. (required)
- 2+ years of successful experience in a high-volume telesales environment (preferred)
- Proven track record of meeting or exceeding personal targets (required)
- Strong ability to inspire, motivate, and command respect from a diverse team. (required)
- Exceptional listening skills with the ability to give constructive, actionable feedback. (required)
- Proficiency with CRM software and cloud-based dialler systems. (required)
- Stellar verbal and written communication skills (required)
- A competitive remuneration package inc. a company bonus scheme!
- Fantastic quarterly team events and weekly company events
- A one-time Hybrid Allowance of €250 to help you set up a comfortable workstation at home
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
- A comprehensive, International private Health Insurance.
Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations. So - what can you expect from ComeOn as a place of work? At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun! The ComeOn Moment That moment when right before the roulette ball stops, or during when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper or scream ComeOn, ComeOn, ComeOn! You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!