Analytics Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiProcessing, we have over 130 talented employees around the world who all share some common traits: integrity, a thirst to succeed, a need for excellence and a relentless focus on creating loyalty beyond reason by delivering an experience second-to-none for our customers. Our focus is on the customer, and we foster loyalty by creating a superior gaming experience powered by data-driven insights. We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiProcessing, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As our Analytics Manager, you’ll play a key part in delivering and overseeing the effective monitoring of and reporting on all processing, as well as data mappings and basic finance functions such as invoicing and wire instructions. This role requires an individual who is flexible, focused and who has excellent administration skills. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

• Exercise discretion in dealing with confidential information
• Building and developing your team to grow them and their skill sets
• Driving a culture of accountability, honest conversations and teamwork
• Driving processes and development within the analyst team to ensure effective monitoring and reporting
• Guiding and assisting where and when required to resolve issues quickly, escalating up the reporting chain when required
• Keeping the Head of Payments Performance and Analytics and relevant teams informed of all issues and reporting changes
• Maintain the analyst responsibilities list and KPIs, updating and optimizing it as and when business needs change. Responsibilities include monitoring, volume routing and BIN optimization, data field mappings, chargeback monitoring and communications, among others.
• With the help from the analyst team lead, ensure all monitoring KPIs are met
• Ensuring optimal communications to internal and external parties so that all parties are aware of any processing changes
• Assisting internal and external parties that require reporting and data insights as and when required
• Assisting and overseeing the functions the finance coordinator, which include invoicing, select wire instructions and basic reconciliation.
• Assisting and overseeing the technical team to drive and resolve all development tickets, as well as any other projects and tasks that are required, such as providing auditing information or completing documentation.
• Ensuring all necessary reporting changes to cubes and reports are briefed, logged and delivered according to determined deadlines and requirements

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required)
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals (required)
• Strong organisational skills and the ability to manage multiple projects without dropping the ball (required)
• Exceptional attention to detail and a commitment to high‑quality work (required)
• Adaptability – you stay sharp, productive and positive in fast‑moving environments (required)
• Relevant experience in a similar role (required)
• Proficient in Microsoft Office, with Advanced experience in Excel (required)
• At least 3 years’ leadership experience (required)
• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (preferred)
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (preferred)
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (preferred)
• Experience in developing and executing customer retention strategies (preferred)
• Proficiency in SQL (preferred)
• Proficiency in data management and understanding the source of data to enable the team to build reports and dashboards (preferred)

• Free Daily Meals
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy