IT Support Technician

You will be required to provide professional technical support to meet the needs of the organisation. As an IT Support Technician, you will be installing, configuring, maintaining and troubleshooting user workstations and laptops on company infrastructure. You will also be responsible for ensuring correct software is loaded onto the user’s machine before delivery. This role requires the use of Intune and an understanding of its processes and general functionality. You will provide front-line desktop support via chat support or Jira Service Management initiated requests and troubleshoot problems via Teams, in-person remote desktop technologies. Additionally, you will be involved in company infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios. Experience with Office365, Exchange on-prem and Exchange365 is essential, as is Microsoft Entra and Active Directory administration, including User Rights Management via group membership changes. You will also provide support, troubleshooting and issue escalation for corporate and call centre applications. Knowledge and experience on Windows 10, 11 and Mac are required, along with the ability to diagnose and fix hardware problems and replace hardware parts. Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals are necessary. Good knowledge of Dell products is beneficial. You should be a keen learner, able to apply new technologies/methods as they become available. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

• Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure.
• Ensuring correct software is loaded onto the user’s machine before delivery.
• The use of Intune and the understanding of the processes and general functionality of it.
• Front Line Desktop Support via Chat Support or Jira Service Management initiated requests.
• Troubleshoot problems via Teams, in-person remote desktop technologies.
• Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios.
• Office365, Exchange on-prem and Exchange365 experience.
• Microsoft Entra and Active Directory administration.
• User Rights Management via group membership changes in Active Directory and Entra.
• Corporate and Call Centre applications support, troubleshooting and issue escalation.
• Knowledge and experience on Windows 10, 11 and Mac.
• Ability to diagnose and fix Hardware problems, ability to replace hardware parts.
• Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals.
• Good knowledge of Dell products.
• Keen learner, able to apply new technologies /methods as they become available.

• The use of Intune and the understanding of the processes and general functionality of it. (required)
• Office365, Exchange on-prem and Exchange365 experience. (required)
• Microsoft Entra and Active Directory administration. (required)
• User Rights Management via group membership changes in Active Directory and Entra. (required)
• Knowledge and experience on Windows 10, 11 and Mac. (required)
• Ability to diagnose and fix Hardware problems, ability to replace hardware parts. (required)
• Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals. (required)
• Good knowledge of Dell products. (required)
• Keen learner, able to apply new technologies /methods as they become available. (required)
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively. (required)
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals. (required)
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope. (required)
• Exceptional attention to detail, ensuring high standards of quality in all outputs. (required)
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations. (required)
• IT Qualification in A+ and AZ-900. (required)
• Minimum of 2 years’ experience in IT. Preferably in a desktop support environment. (required)
• Valid driver’s license and own vehicle. (required)
• Ability to work shifts. (required)
• Further qualifications in MCSE, N+ or Intune or Azure. (preferred)
• Experiencing in monitoring of systems. (preferred)

• Comprehensive learning and development programmes.
• Innovative Performance Tool ensures you receive regular, constructive feedback.
• Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Daily Meal.
• Free Massages On-site.
• Free On-Site Gym.
• Group Life Cover.
• Funeral Fund Benefit.
• Financial Services Assistance.
• Curro School Fees Benefit.
• Income Continuation Benefit.
• Leadership Training.
• Referral Bonus.
• Medical Aid Subsidy.
• Free Sleep Coaching.
• On-site Barista.
• Retirement Annuity Subsidy.
• Team socials.