Junior Network Operation Center Engineer

As Junior Network Operations Centre Engineer you’ll be supporting the delivery of a high‑quality, reliable and proactive operations service, covering real‑time monitoring, incident detection and escalation, first‑line troubleshooting, service restoration, and documentation of operational events. This will help us excel at ensuring stability, and delivering seamless customer experiences.

• Utilising monitoring tools to interpret alerts and system dashboards.
• Using platforms such as Nagios, SolarWinds, Datadog, or Grafana to identify anomalies and performance issues.
• Interpreting alerts to determine severity, potential impact, and required response actions.
• Applying foundational networking knowledge to troubleshoot issues.
• Understanding core concepts such as TCP/IP, DNS, Server Basics, Cloud Concepts.
• Using knowledge of distributed system architecture to recognise common failure patterns.
• Managing incidents through ticketing and ITIL-aligned processes.
• Working with systems such as JIRA to log, triage, and update incidents.
• Following ITIL principles to ensure structured incident prioritisation, escalation, and resolution.
• Performing initial technical diagnosis on system and application components.
• Assessing server health, including CPU, memory, and disk utilisation.
• Investigating application performance problems and basic database connectivity issues to determine root cause direction.

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required).
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals (required).
• Strong organisational skills and the ability to manage multiple projects without dropping the ball (required).
• Exceptional attention to detail and a commitment to high‑quality work (required).
• Adaptability – you stay sharp, productive and positive in fast‑moving environments (required).
• IT certification in either CompTIA A+, CompTIA N+, or Cisco CCNA (required).
• 1-2 years’ experience in the Operations space focussing on Monitoring and Incident Management (required).
• 1-2 years hands‑on experience using at least one major monitoring platform (e.g., Nagios, SolarWinds, Datadog, Grafana, Zabbix) (required).
• 1-2 years’ experience using Jira, ServiceNow, Freshservice, or another enterprise ITSM tool (required).
• Practical exposure to ITIL Incident Management, demonstrated either by ITIL v4 Foundation certification, or documented participation in a structured incident-response workflow in a previous role (required).
• 1-2 years’ experience collaborating with engineering, support, or platform teams in a 24/7 operational or incident-driven environment (required).
• Prior experience in environments with rapid changes, live-system dependencies, or peak‑traffic events (e.g., sports, e‑commerce, gaming, streaming, financial trading) (preferred).
• A relevant Information Technology tertiary qualification (nice-to-have).
• Knowledge of sports betting markets, including odds calculation, betting types and market trends (nice-to-have).
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (nice-to-have).
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (nice-to-have).
• Experience with real-time systems or high‑traffic platforms, ensuring performance and stability during peak betting or gaming events (nice-to-have).
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively (nice-to-have).
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals (nice-to-have).

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy