Retention Specialist

We are seeking a dynamic and strategic Promotions & Lifecycle Specialist to support our iGaming brands. This role will be instrumental in driving user engagement through innovative promotional strategies and lifecycle marketing initiatives designed to appeal to diverse player segments across multiple markets.

• Execute briefs, projects, and initiatives to support / grow the Player Lifecycle Strategy.
• Prioritize and plan projects with the Player Lifecycle Manager.
• Optimize communication touchpoints and adjust interventions as needed.
• Identify new opportunities and collaborate on implementation.
• Work with external teams (e.g., Market Development, Digital Marketing).
• Stay informed on competitors, industry trends, and marketing best practices.
• Monitor project success and apply learnings.
• Ensure communication meets customer needs and improves response rates.
• Deliver projects on time, meeting standards and deadlines.
• Implement initiatives to optimize player experience and minimize revenue loss.
• Devise initiatives and offer strategies that deliver on customer expectations and support anticipated ROI per project/intervention.
• Ensure numbers management, deep dives and forensic audits, on all variables of the New Player Portfolio / promotions to ensure initiatives are measurable against set KPI’s thereof.
• Coordinate marketing activities to support retention with stakeholders.
• Diversify automation to drive business growth.
• Ensure cooperation between teams and suppliers to meet project timelines.
• Assess tools to improve flexibility and scalability.
• Run ad-hoc promotions for re-engagement before automation.
• Develop initiatives and offers to meet ROI targets.
• Conduct audits on the Offer Management Portfolio to measure against KPIs.

• Relevant tertiary qualification in Project Management, Marketing, Business, or Finance Administration (required)
• Minimum of 2 years’ experience within Retention with a strong understanding of customer behavior and data-driven retention strategies (required)
• Proven working knowledge of Microsoft Office Suite, including advanced Excel (spreadsheets, pivot tables, graphs, and formulas) (required)
• Strong analytical mindset, confident in interpreting data and making informed business decisions (required)
• Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively (required)
• Demonstrated project management expertise, with a track record of delivering projects on time and within scope (required)
• Exceptional attention to detail, ensuring accuracy and consistency across all deliverables (required)
• Ability to adapt quickly to changing priorities in a fast-paced, dynamic environment (required)
• Highly organized, proactive, and quality-driven (required)
• Proven experience owning and delivering end-to-end retention strategies and governance, not just campaign execution (preferred)
• Proficiency in project management software such as Jira (preferred)
• Experience in developing and optimizing customer retention frameworks or lifecycle marketing programs (preferred)
• People management or leadership experience within a marketing or retention team (preferred)
• Experience within the iGaming industry (preferred)

• Comprehensive learning and development programmes
• Innovative Performance Tool for regular, constructive feedback
• Employee Assistance programme
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Digioutsource - General Business Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Team buildings