Spanish Customer Service Host

As a Customer Service Host, you will be supporting the delivery of high-quality service within the contact centre. This involves engaging with customers through live chats, calls, and emails, assisting them with their queries and/or complaints. This role is crucial in helping the company excel at providing world-class service to stay ahead of the game.

• Providing world-class customer service by responding to customer queries by telephone, email, and online chats.
• Processing and resolving incoming and outgoing contacts in a multimedia environment.
• Processing pertinent information into relevant databases.
• Completion of tasks assigned during shift.
• Customer relationship building and management as well as cross selling products and services.
• Problem solving tasks during shift.
• Handling and taking full responsibility for customer related queries.
• Excellent time management and adherence to schedule.
• Performing extra tasks given by managers / shift supervisors as required.

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas (required).
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals (required).
• Strong organisational skills and the ability to manage multiple projects without dropping the ball (required).
• Exceptional attention to detail and a commitment to high‑quality work (required).
• Adaptability – you stay sharp, productive and positive in fast‑moving environments (required).
• The ability to handle complex interactions clearly and effectively (required).
• Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required (required).
• Must be available to work 24/7 shifts (required).
• Must have reliable transport (required).
• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (preferred).
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (preferred).
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (preferred).
• Experience in developing and executing customer retention strategies (preferred).
• Expertise in managing multiple customer contacts simultaneously (preferred).

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy