Sports Behaviour Analyst

As a Sports Behaviour Analyst, you will play a key role in supporting the delivery of a high-quality risk and integrity monitoring service. Your work will directly contribute to the sportsbook’s ability to stay ahead of emerging threats and maintain a fair, competitive environment for all users.

• Monitor real-time sports events and results to identify irregular betting activity and respond to emerging risks.
• Analyse customer betting patterns and market trends to detect suspicious or advantage play behaviours, including matched betting and other promotional exploitation tactics.
• Investigate accounts flagged for irregular or undesirable behaviour, assessing suitability for stake factor reduction or other risk mitigation actions.
• Review accounts for potential account adjustments, based on positive behavioural indicators and betting history.
• Identify and investigate circumvention attempts, including the use of multiple accounts or coordinated activity to bypass controls.
• Track and report on behavioural trends across sports, markets, and customer segments to inform strategic decision-making.
• Segment customer profiles based on risk indicators, behavioural patterns, and betting activity to support targeted interventions.
• Collaborate with Trading, Risk, and Integrity teams to implement and refine mitigation strategies for high-risk behaviours.
• Contribute to the development and enhancement of detection tools and processes, ensuring timely and accurate identification of threats.
• Prepare and present data-driven insights and reports to internal stakeholders, supporting operational decisions and long-term planning.

• Strong verbal and written communication skills, with the ability to clearly convey complex ideas to both technical and non-technical audiences. (required)
• Proven ability to work collaboratively within cross-functional teams, contributing to shared goals and effective decision-making. (required)
• Excellent project and time management skills, with experience handling multiple tasks simultaneously and delivering high-quality outputs on time. (required)
• Exceptional attention to detail, ensuring accuracy and consistency in all analyses, reports, and operational processes. (required)
• Adaptability and resilience in fast-paced, dynamic environments, with the ability to respond effectively to shifting priorities and emerging challenges. (required)
• Advanced proficiency in Microsoft Office Suite, particularly Microsoft Excel, for data analysis and reporting. (required)
• Strong numerical aptitude and analytical thinking, with the ability to interpret and derive insights from complex quantitative data. (required)
• Solid understanding of the mathematical principles underpinning sports betting markets and customer behaviour. (required)
• Experience working with relational and non-relational databases, including data extraction, manipulation, and interpretation. (required)
• Deep passion for sports, complemented by a strong interest in sports data, betting trends, and behavioural analytics. (required)
• Willingness and availability to work flexible hours, including evenings, weekends, and participation in a 24/7 rotational shift schedule. (required)
• In-depth knowledge of sports betting markets, including odds calculation, betting types, and market dynamics. (preferred)
• Previous experience in the online gaming, sportsbook, or casino industry, with a strong understanding of player behaviour and industry operations. (preferred)
• Familiarity with gambling regulations and compliance requirements across multiple jurisdictions, ensuring adherence to legal and ethical standards. (preferred)
• Proven ability to identify, investigate, and analyse patterns of abuse, arbitrage, and other forms of advantage play. (preferred)
• Experience in developing and executing customer retention strategies, particularly in data-driven or regulated environments. (preferred)
• Working knowledge of data visualisation tools, especially Tableau, for presenting behavioural insights and trends. (preferred)
• Practical experience using search and analytics platforms such as Elastic Search and Kibana for behavioural monitoring and investigation. (preferred)
• Proficiency in SQL or other query languages for efficient data extraction, manipulation, and analysis. (preferred)

• Comprehensive learning and development programmes
• Innovative Performance Tool for regular, constructive feedback
• Employee Assistance programme
• Free Daily Meals
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• Retirement Annuity Subsidy
• Team socials