Verification Specialist
Description
The Verification Team forms an integral part of the Risk & Fraud Department. Its core responsibility is to ensure compliance with verification standards, specifically Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. This team also plays a key role in optimizing manual customer verification processes, ensuring timely feedback on verification outcomes, and supporting the broader business verification strategy. Additionally, the team is tasked with reviewing documentation related to suspicious activity. As a Verification Specialist, you will be expected to operate within established compliance guidelines and apply independent judgment in your daily work.
Responsibilities
- Full and accurate assessment of documentation in terms of their legitimacy: To ensure Betway meets the verification requirements of their customers in line with regulatory and/or business requirements around KYC.
- In line with AML verification requirements outlined by regulatory and / business requirements, i.e., Threshold and name mismatch financial account holder.
- Ensure that documents are uploaded correctly, and notes are captured on accounts after review.
- Escalation of documents with legitimacy concerns to the Fraud Team for further investigation.
- Staying abreast of document version updates specific to countries.
- Withhold / Release of certain transactions when required to do so.
- Request of supporting documentation where deemed required.
- Update customers’ accounts details where necessary.
- Contacting 3rd parties to verify documents in the cases where additional verification is required.
- Be available to assist Risk, Fraud, CSC, and other departments in the business in relation to verification.
- Resolve escalations related to verification.
- Suggest / Recommend new improvements or enhancements to document journeys, customer communication relating to verification and highlighting any potential roadblocks that hinder verification success rates.
- Reporting on verification statistics both internally and externally.
- Suggest / Recommend new or improvement process or systems to enhance efficiency of verification.
Requirements
- Minimum of 24 Months Risk/AML/Compliance experience (required)
- Relevant Diploma/Degree and/or work experience in a related field (required)
- Exceptional attention to detail, ensuring high standards of quality in all outputs (required)
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations (required)
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (preferred)
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (preferred)
Benefits
- Comprehensive learning and development programmes
- Innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Free Massages On-site
- Free On-Site Gym
- Group Life Cover
- Funeral Fund Benefit
- Financial Services Assistance
- Employee Assistance Programme
- Curro School Fees Benefit
- Income Continuation Benefit
- Leadership Training
- Referral Bonus
- Medical Aid Subsidy
- Free Sleep Coaching
- On-site Barista
- Retirement Annuity Subsidy
- Team buildings