Technical Account Manager
Acts as the main point of contact for technical needs for an assigned portfolio of live clients, managing client deliverables from initiation to closure. Ensures that all business and technical requirements received from clients are clearly defined, documented, and understood. Develops and maintains a strong understanding of technical documentation and systems to provide reliable guidance to clients. Works closely with clients and commercial account managers to agree prioritization of deliverables, and plan delivery of such deliverables in line with agreed priorities.
- Acts as the main point of contact for technical needs for an assigned portfolio of live clients, managing client deliverables from initiation to closure.
- Identify risks that may affect the project outcome and alert relevant parties to them.
- Act as an escalation point for technical support issues, and aid in the resolution of such issues.
- Work closely with clients and commercial account managers to agree prioritization of deliverables, and plan delivery of such deliverables in line with agreed priorities.
- Ensures that all business and technical requirements received from clients are clearly defined, documented, and understood.
- Develops and maintains a strong understanding of technical documentation and systems to provide reliable guidance to clients.
- Prepares and delivers regular status updates and reports to management, as required.
- Follows up on agreed action items and ensures completion within agreed timelines.
- Uses company-provided tools and software in performing daily activities, including but not limited to Jira, Confuence and Monday.
- Maintains strict confidentiality of client and company data.
- Continuously develops professional and technical knowledge relevant to the role.
- Performs other tasks within job area as assigned by management.
- Minimum 3+ years of experience in a Technical Account Manager/ Project Manager/ Delivery Manager role within an IT environment (required).
- Experience of working in a B2B environment and of working with commercial account teams, clients and end customers (required).
- Solid understanding of technical systems and terminology (required).
- Excellent oral and written communication skills, including the ability to communicate with various departments and ensure expectations are aligned (required).
- Good knowledge of Agile methodologies (required).
- Ability to understand business strategy and align technical decisions accordingly (required).
- Ability to collaborate effectively with cross-functional teams (required).
- Ability to work under pressure and manage multiple priorities (required).
- English – advanced level (required).
- Experience working in a gaming environment (nice-to-have).
- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
- Enjoy a flexible hybrid work schedule after your first three months with us.
- Benefit from two Free Fridays each year, limited to one per quarter.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
- Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
- Amazing office space complete with its own pool and gym.
EveryMatrix delivers iGaming software, solutions, content and services for casino, sports betting, payments, and affiliate management to global Tier 1 operators as well as to newer brands. The platform is highly modular, scalable, and compliant, allowing operators to choose the optimal EveryMatrix solution and combine with third-party and in-house technology and capabilities. EveryMatrix empowers clients to unleash bold ideas and deliver outstanding player experiences in regulated markets. The company has more than 1,300 employees across 15 offices in 15 countries and serves 300+ customers worldwide, including the regulated US market. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification.