Key Account Manager
Description
The Key Account Manager is responsible for acquiring, maintaining and optimising business relationships and partnerships to provide customers with the most relevant, personalised, and rewarding experience in a sustainable way.
Responsibilities
- Working closely with internal stakeholders to optimise strategy and ensure KPI are fulfilled.
- Representing the entire range of Evolution's products.
- Distributing and presenting information to customers about upcoming game releases and opportunities.
- Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
- Keeping close track of the performance of promotional campaigns to identify problems or issues that may arise.
- Establishing and maintaining effective key account relationships.
- Act as an intermediary between internal departments and customers.
- Acting as an escalation point for customers for any issues, and drive resolution action.
- Providing root-cause analysis, driving continuous improvement and execution of solutions.
- Proactively assessing, clarifying and validating customer needs on an ongoing basis.
- Ensuring the timely and successful delivery of the company's solutions according to customers’ needs and objectives.
Requirements
- Previous experience within online B2B industry, ideally in online gaming. (required)
- 3 - 5 years of Account Management experience. (required)
- Advanced knowledge of English, both spoken and written. (required)
- Sound commercial awareness and knowledge of business development. (required)
- Ability to generate results in a complex commercial environment. (required)
- Experience in effective client management. (required)
- Team management capabilities. (required)
- Experience in strategy preparation based on data analysis. (required)
- Knowledge of Power BI. (required)
- Willingness to travel. (required)
Benefits
- Competitive compensation.
- Career growth opportunities.
- Opportunity to work on as part of a Global leader in online gaming.
