VIP Relationship Manager

Description

The VIP Relationship Manager supports the commercial strategy by building strong working relationships with customer VIP management teams and assisting in the delivery of high-impact VIP initiatives. The role focuses on driving high-value player engagement, revenue growth, and product awareness through coordinated VIP activities, events, and targeted promotions.

Responsibilities

Act as a day-to-day point of contact for customer VIP management teams, supporting ongoing collaboration and communication.
Coordinate VIP-focused commercial initiatives aligned with revenue and engagement objectives.
Support relationship-building efforts that strengthen the supplier’s position with operator VIP teams.
Plan, coordinate, and execute VIP player events (online and offline), including tournaments, promotions, hospitality, and experiential activations.
Coordinate logistics, timelines, and internal stakeholders to ensure smooth delivery of VIP initiatives.
Execute post-event follow-ups, feedback collection, and performance reviews.
Support VIP-focused new game launches and promotional campaigns.
Prepare and conduct training/demo sessions on content releases, new tools, and features.
Work with commercial, marketing, and product teams to ensure VIP managers are informed of upcoming releases, key features, and positioning.
Assist in tailoring VIP messaging and activities to align with high-value player preferences.
Track and report on performance of VIP initiatives, including engagement, revenue impact, and qualitative partner feedback.
Prepare summaries, reports, and insights to support commercial decision-making.
Maintain accurate records of VIP activities, contacts, and outcomes.
Ensure alignment between VIP activities and broader commercial and brand objectives.
Support continuous improvement of VIP engagement processes and best practices.

Requirements

Minimum 2 years of experience in a commercial, coordination, marketing, events, or client-facing role (gaming, entertainment, or hospitality experience is a plus).
Demonstrated strong communication and relationship-building skills with a customer-oriented and business mindset.
High attention to detail and strong organizational skills.
Commercial awareness and interest in revenue-driven initiatives.
Ability to manage multiple tasks and stakeholders simultaneously.
Ability to clearly communicate with business stakeholders, advise and apply best practices, and set a strategy for developing business needs.
Experience in online gaming, iGaming, or digital entertainment
Exposure to VIP, loyalty, CRM, or player engagement initiatives
Event coordination or campaign support experience
Comfort working with data, reports, and performance metrics

Benefits

Annual Base Salary ($80k-100k depending on experience)
401k Employer Match
Personal Time-Off
Technique Training & Career Growth Opportunities
Employee Referral Program
Nationwide Employee Discount Program
Centrally located modern studio environment with break room & refreshments

Similar Active Jobs

EvolutionDesignWarsaw, Poland

Technical Game Artist

The Technical Game Artist will bridge the gap between art and engineering by optimising pipelines, supporting asset integration, and solving complex technical challenges. The role involves developing automation tools, maintaining documentation, and collaborating with cross-functional teams to ensure a flawless player experience. This position is ideal for an experienced professional with strong Unreal Engine skills and a passion for improving production efficiency.

On-siteFull-timeMid-level3+ yearsEnglish

2026-06-18

EvolutionHR & TalentMoreno, Argentina

Talent Acquisition Specialist (On Site Moreno)

The Talent Acquisition Specialist will manage high-volume recruitment processes in an on-site role based in Moreno. Key responsibilities include end-to-end candidate sourcing, conducting interviews, and driving employer branding initiatives through social media. This role is ideal for a proactive recruiter who thrives in fast-paced, target-driven environments and enjoys collaborating with stakeholders to meet hiring goals.

On-siteFull-timeMid-level2+ yearsEnglish

2026-06-18

EvolutionHR & TalentPhiladelphia, United States

Human Resources Generalist (On-site)

The Human Resources Generalist will be based in our Philadelphia studio and will oversee the entire scope of HR functions, ensuring smooth operations. This role serves as the primary contact for employee relations, aiming to maintain a healthy work environment. Responsibilities include assisting the HR Manager with engagement strategies, managing payroll, and supporting talent acquisition.

On-siteFull-timeMid-levelEnglish

2026-06-17

EvolutionHR & TalentAtlantic City, Southfield, Grand Rapids, Philadelphia, Fairfield, Vancouver, United States, Canada

HR Business Partner

The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management. You will formulate partnerships across the HR function to deliver value-added service that reflects business objectives. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition. This role functions as a key driver to enhanced business partnership, ensuring highest quality of work and operational successes.

Full-timeMid-level5+ yearsEnglish80000 - 85000 USD

2026-06-16

EvolutionProduct & DevelopmentStockholm, Sweden

Senior Software Engineer – Backend Platform

This role is for a Senior Software Engineer focused on the Backend Platform, working on a new system designed for high-throughput, real-money transactions with strict consistency guarantees. You will be responsible for building and evolving backend services, designing event-driven systems with Kafka, and working with PostgreSQL and Kubernetes. The position requires strong computer science fundamentals and substantial experience in building reliable, high-performance distributed backend systems.

On-siteFull-timeSeniorEnglish

2026-06-13