Incident Analyst Intern
This is an entry-level opportunity for someone looking to start their career in IT Operations and Incident Management. As an Intern, you will learn how technology services are monitored, how incidents are handled, and how teams work together to keep systems running smoothly. You will be embedded within the Technology Operations team, supporting Incident Analysts with day-to-day tasks while gaining hands-on experience with industry-standard tools and processes.
- Assist with monitoring dashboards and alerting tools to help detect potential issues.
- Shadow experienced analysts during incident triage, classification, and resolution.
- Help document incidents by updating tickets with accurate information and timelines.
- Learn to use our ticketing and communication tools (Jira, Confluence, Slack).
- Participate in post-incident reviews to understand root cause analysis.
- Assist with administrative tasks such as updating documentation and Knowledge Base articles.
- Support shift handovers by preparing summaries and status updates.
- Contribute ideas for improving processes or documentation.
- Leverage the power of AI to improve the overall Incident Management process.
- Complete assigned learning modules and certifications (e.g., ITIL Foundation).
- Currently pursuing or recently completed a degree in IT, Computer Science, or a related field (required).
- Basic understanding of IT concepts (networking, operating systems, applications) (required).
- Strong written and verbal communication skills (required).
- Eagerness to learn and ask questions (required).
- Ability to work in a team environment (required).
- Reliable and punctual, with flexibility for shift-based work (required).
- Curious, proactive, and calm under pressure (required).
- Generous base salary.
- 30 days paid leave annually.
- Health and Dental Insurance for you, your partner and your children (if you all live at the same address).
- Personal life insurance and disability coverage.
- A sports’ card membership valid across the country.
- Discounts as a compliment form us among different services.
- Monthly food vouchers.
- Free snacks, fruits and drinks in the office.
- Pension benefits.
- Training and career progression opportunities.
Flutter is the world’s leading online sports betting and gaming company, operating some of the most innovative, diverse and distinctive brands in the sector such as FanDuel, Sky Betting and Sky Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet. We have an unparalleled portfolio of world-class brands, global scale and challenger mindset, through which we excite and entertain our customers, in a safe and sustainable way. Using our collective power, the Flutter Edge, we aim to disrupt our sector, learning from the past to create a better future for our customers, colleagues and communities.
