Service Center Specialist
The Service Center Specialist role involves providing comprehensive support to customers within the iGaming and sports betting sector. The position focuses on assisting players with account management, including card registration, deposits, and withdrawals, while ensuring high standards of service and data confidentiality. The specialist acts as a primary point of contact for customer inquiries regarding products, services, and promotional campaigns.
- Support the customers during card attaching, deposits and withdrawals.
- Support the customers when registering in the Client’s webpage.
- Input of customer passport information into the system.
- Authorization of customers in the system.
- Provision of consultation regarding Client’s products.
- Provide customers with the data regarding new and existing services/campaigns.
- Register Customer problems and requests correctly and accurately.
- Verify any kind of information related to subscribers.
- Follow high security level of customer data confidentiality.
- Follow company standards in customer service.
- Maintain proper knowledge of Company products, services, promotions, and standards.
- 30 days annual leave as standard.
- Excellent parental leave policy.
- Flexible working opportunities.
- Pension benefits.
- Training and career progression opportunities.
Flutter is the world’s leading online sports betting and gaming company, operating some of the most innovative, diverse and distinctive brands in the sector such as FanDuel, Sky Betting and Sky Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet. We have an unparalleled portfolio of world-class brands, global scale and challenger mindset, through which we excite and entertain our customers, in a safe and sustainable way. Using our collective power, the Flutter Edge, we aim to disrupt our sector, learning from the past to create a better future for our customers, colleagues and communities.