Head of Payments & Fraud
Description
We are seeking a Head of Payments & Fraud to own and optimize our global payment infrastructure. This individual will ensure that our wallet and cashier deliver a seamless, efficient, and localized payment experience for every market we serve. You will continuously analyze current payment options, identify new payment providers and methods per region, and collaborate cross-functionally with Product and Engineering to deliver the best possible user experience. The ideal candidate has a deep understanding of the global payments landscape, including cards, e-wallets, crypto, and alternative local methods, and is passionate about optimizing conversion, user trust, and transactional efficiency.
Responsibilities
- Embed robust transaction controls, approval frameworks, and risk safeguards across all payment flows.
- Lead relationships with banks, payment service providers, stablecoin issuers, OTC desks, and liquidity partners.
- Optimize on/off-ramping, FX management, and cross-border payment efficiency.
- Ensure redundancy and resilience across all payment corridors.
- Oversee treasury operations across digital assets and fiat balances, ensuring optimal capital allocation and liquidity positioning.
- Implement strategies to minimize slippage, reduce market exposure, and improve conversion efficiency.
- Monitor asset concentration, counterparty risk, and operational liquidity in real time.
- Establish best-in-class governance across treasury and payments, including multi-party controls and access management.
- Ensure embedded compliance standards across KYC, AML, sanctions screening, and financial reporting.
- Maintain audit-ready processes suitable for institutional counterparties and regulatory oversight.
- Own the end-to-end payments fraud strategy across crypto and fiat rails, including deposit abuse, chargebacks, bonus exploitation, mule accounts, and withdrawal fraud.
- Design and implement a risk-based controls framework covering transaction monitoring, velocity rules, behavioral analytics, and dynamic risk scoring.
- Establish approval tiers and enhanced due diligence processes for high-value or high-risk transactions.
- Oversee chargeback management, dispute handling, and loss mitigation strategies across PSPs and banking partners.
- Partner with Compliance and Data teams to integrate AML, sanctions screening, and fraud detection into a unified risk architecture.
- Build reporting dashboards to track fraud rates, loss ratios, false positives, and operational leakage.
- Continuously optimize fraud controls to balance player experience with risk mitigation and cost efficiency.
Requirements
- 5+ years’ experience in payments, fintech, or e-commerce (iGaming, crypto, or high-volume online transactions preferred).
- Strong understanding of global and local payment systems (cards, e-wallets, APMs, open banking, crypto, etc.).
- Experience working directly with PSPs, acquirers, and payment gateway integrations.
- Solid grasp of user experience and conversion optimization principles related to payment flows.
- Analytical mindset with the ability to translate data into actionable insights and measurable improvements.
- Excellent collaboration skills and ability to communicate effectively with technical and non-technical stakeholders.
- Experience in the iGaming, crypto, or financial services industry.
- Working knowledge of payment metrics tracking and BI tools (e.g., Tableau).
- Understanding of web and mobile UX patterns for payment flows.
Benefits
- Fully remote - work from anywhere in the world
- 25 days of paid time off
- Equipment allowance
