Service Owner
Games Global is looking for a Service Owner to lead testing & QA services across global teams—owning delivery, quality outcomes, operational excellence, and stakeholder confidence end-to-end. Key strengths we value: Service ownership mindset: accountable for a service end-to-end, including SLAs and delivery/quality objectives. Strong QA/testing foundation: experience leading software testing services and operating a disciplined delivery model. Operational leadership: ability to establish/review processes, enforce efficiency objectives, and communicate clearly on service risks/failure points. People leadership & coaching: develops capability through mentoring, performance goals, and training/career development plans. Customer/studio engagement: proactive stakeholder management and continuous improvement focus. Strategic thinking: aligns service roadmap and priorities to wider organisational goals and benefits. Be part of a globally distributed, high-performing QA ecosystem. Lead transformation initiatives shaping the future of testing services. Influence quality, delivery, and operational standards at scale. Work with senior stakeholders and leading studios across markets.
- Testing excellence & quality governance
- Operational excellence and predictable delivery
- Team leadership and capability growth
- Strong studio relationships and stakeholder confidence
- Strategic alignment to transformation initiatives
- Minimum 2 years proven leadership experience/skills
- Minimum 3 years experience in a software industry (igaming is an advantage)
- ISTQB Test Management certification is an advantage
- Knowledge of SDLC and methodologies
- Proven results engaging customers and stakeholders at senior management levels
- AI/ML/Automation working experience is also required

