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Jobs / Games Global / Service Owner
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Posted 2026-05-21

Service Owner

Description

Games Global is looking for a Service Owner to lead testing & QA services across global teams—owning delivery, quality outcomes, operational excellence, and stakeholder confidence end-to-end. Key strengths we value: Service ownership mindset: accountable for a service end-to-end, including SLAs and delivery/quality objectives. Strong QA/testing foundation: experience leading software testing services and operating a disciplined delivery model. Operational leadership: ability to establish/review processes, enforce efficiency objectives, and communicate clearly on service risks/failure points. People leadership & coaching: develops capability through mentoring, performance goals, and training/career development plans. Customer/studio engagement: proactive stakeholder management and continuous improvement focus. Strategic thinking: aligns service roadmap and priorities to wider organisational goals and benefits. Be part of a globally distributed, high-performing QA ecosystem. Lead transformation initiatives shaping the future of testing services. Influence quality, delivery, and operational standards at scale. Work with senior stakeholders and leading studios across markets.

Responsibilities
  • Testing excellence & quality governance
  • Operational excellence and predictable delivery
  • Team leadership and capability growth
  • Strong studio relationships and stakeholder confidence
  • Strategic alignment to transformation initiatives
Requirements
  • Minimum 2 years proven leadership experience/skills
  • Minimum 3 years experience in a software industry (igaming is an advantage)
  • ISTQB Test Management certification is an advantage
  • Knowledge of SDLC and methodologies
  • Proven results engaging customers and stakeholders at senior management levels
  • AI/ML/Automation working experience is also required
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