Customer Support Representative (Latam)
Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.
- Manage and resolve customer inquiries through live chat and ticketing systems;
- Deliver a premium customer experience specifically for the Spanish-speaking market;
- Act as a bridge between customer needs and technical solutions;
- Research and troubleshoot complex issues to provide definitive resolutions;
- Collaborate with internal teams to identify trends and improve service workflows;
- Maintain high-quality standards by adhering to internal support procedures;
- Balance multiple priorities in a fast-paced, high-volume digital environment;
- Utilize bilingual communication to document cases and assist global colleagues.
- Fluency in Spanish with the ability to communicate with nuance and empathy;
- Intermediate English proficiency, specifically for internal written communication;
- Ability to clarify ambiguous customer requests;
- Familiarity with digital support tools (Live Chat and Email) is highly advantageous.
- Excellent organizational skills and ability to prioritize in order to meet deadlines;
- High organizational capacity to manage deadlines and prioritize urgent tickets;
- Proven teamwork abilities with a focus on clear and proactive communication;
- Adaptability to work under pressure without compromising service quality;
- Excellent team player skills with strong communication skills;
- Ability to work in a fast-paced environment and under pressure;
- Problem-solving skills.
- Health & Wellness Focus;
- Global Medical Coverage;
- Growth Opportunities;
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
- Performance-Driven Rewards;
- Dynamic Work Environment.
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.