Technical Support Agent
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Work closely with business units and technical teams to clarify requests and track task progress; Monitor Grafana boards to assess system performance and detect potential issues; Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents; Record incidents in JSM/Jira in compliance with established workflows; Handle support tickets, ensuring they are updated regularly and resolved promptly; Escalate incidents when required, adhering to internal protocols; Draft and deliver notifications about scheduled or unscheduled technical activities. It's a perfect match if you have those personal features: Resilience under high-pressure conditions; Teamwork skills with the ability to work independently within their area of responsibility; High level of communication; Analytical thinking and a proactive approach to problem-solving. Apply, and let your growth journey begin.
- Work closely with business units and technical teams to clarify requests and track task progress
- Monitor Grafana boards to assess system performance and detect potential issues
- Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents
- Record incidents in JSM/Jira in compliance with established workflows
- Handle support tickets, ensuring they are updated regularly and resolved promptly
- Escalate incidents when required, adhering to internal protocols
- Draft and deliver notifications about scheduled or unscheduled technical activities
- Solid knowledge and experience with OpenSearch/Elastic Search and Grafana
- Proficiency in Atlassian Jira (ticket management)
- Experience with PagerDuty or similar systems
- Familiarity with Rancher
- Understanding the process of logging, managing, and resolving incidents
- Understanding of the escalation procedures process
- Excellent level of English (verbal and written) - at least B2 level
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.