VIP Account Manager
Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience. Perfect for those who aim to establish and own relationships with high-value (VIP) users, delivering a personalised, high-touch experience. Act as the primary point of contact for VIP customers, ensuring fast, clear, and effective communication. Drive retention and loyalty through tailored offers, promotions, and engagement strategies. Understand player behaviour, preferences, and gaming habits to anticipate needs and increase player lifetime value. Monitor VIP activity, identify trends, and proactively act on opportunities and risks. Resolve issues quickly and effectively, coordinating with internal teams to ensure seamless support. Collaborate with CRM, BI & Analytics, Product, and Customer Support teams to optimise VIP experience and strategy. Ensure all interactions comply with regulatory requirements and internal policies. Track and deliver against KPIs (retention, LTV, activity, satisfaction).
- Establish and own relationships with high-value (VIP) users, delivering a personalised, high-touch experience
- Act as the primary point of contact for VIP customers, ensuring fast, clear, and effective communication
- Drive retention and loyalty through tailored offers, promotions, and engagement strategies
- Understand player behaviour, preferences, and gaming habits to anticipate needs and increase player lifetime value
- Monitor VIP activity, identify trends, and proactively act on opportunities and risks
- Resolve issues quickly and effectively, coordinating with internal teams to ensure seamless support
- Collaborate with CRM, BI & Analytics, Product, and Customer Support teams to optimise VIP experience and strategy
- Ensure all interactions comply with regulatory requirements and internal policies
- Track and deliver against KPIs (retention, LTV, activity, satisfaction)
- Experience in Account Management, VIP Management, or Customer Relationship roles, preferably in iGaming
- Strong understanding of VIP player behaviour, retention strategies, and lifecycle management
- Good understanding of iGaming KPIs and terminology
- Analytical mindset — ability to interpret data and act on insights
- Experience using CRM and communication tools
- Strong communication and relationship-building skills
- Ability to manage multiple VIP clients simultaneously
- Excellent negotiation and sales skills
- Customer-centric mindset
- High attention to detail
- Proactive approach
- Ability to work in a fast-paced environment
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.