Customer Service Specialist - Las Vegas, NV
Are you passionate about helping customers and solving technical challenges? As a Customer Service Specialist, you'll serve as a trusted resource for customers by providing timely, knowledgeable support for our products and services. In this role, you'll troubleshoot issues, resolve customer inquiries, and collaborate with cross-functional teams to continuously improve the customer experience. If you're a strong communicator who enjoys problem-solving and thrives in a fast-paced environment, we'd love to hear from you.
- Deliver exceptional customer support through phone, email, and ticketing systems.
- Troubleshoot and resolve software and hardware issues, escalating complex problems when needed.
- Guide customers through product functionality, transactions, and issue resolution with professionalism and empathy.
- Document customer interactions, support activities, and resolutions accurately.
- Create and maintain knowledge base articles and product support documentation.
- Partner with Product, Engineering, and other internal teams to improve product quality and customer satisfaction.
- Identify trends and share customer feedback to help improve products, processes, and service delivery.
- Ensure the confidentiality and security of customer information while adhering to company policies and regulatory requirements.
- Contribute to continuous process improvements and support special projects as assigned.
- High school diploma (required)
- Bachelor's degree (preferred)
- 1+ years of experience in a customer service, help desk, or technical support environment (required)
- Strong communication skills with a customer-first mindset (required)
- Experience troubleshooting software or application-related issues (required)
- Proficiency with Microsoft Office, including Outlook, Word, and Excel (required)
- Ability to prioritize multiple tasks while maintaining attention to detail (required)
- Strong analytical and problem-solving skills (required)
- Comfortable working independently and collaborating with cross-functional teams (required)
- Discretionary bonus opportunities
- Comprehensive health, dental, and vision coverage
- Paid time off and wellness programs
- Tuition reimbursement
- 401(k) with company contributions
- Additional benefits including disability coverage and identity protection
International Game Technology (IGT) is a global gaming company best known for designing and manufacturing slot machines, casino systems and digital gaming content. Founded in 1975 and long headquartered in Las Vegas, with major operations in Rome and Providence, it has been one of the largest gaming-machine and lottery suppliers in the world. In 2025 the group's lottery business was renamed Brightstar Lottery, while IGT's gaming and digital division was acquired by Apollo Global Management and combined with Everi, continuing to trade under the IGT brand. The company supplies land-based and online casino games to operators across the globe.