Junior Customer Service Agent
The Junior Customer Service Agent will be the first point of contact for players through live chat, email, and phone calls, delivering the best possible experience.
The role involves enabling players with quality solutions in a timely, personal, and professional manner that exceeds their expectations. It also requires identifying and supporting players in any difficulties they might encounter, and providing explanations about products, the site, policies, and promotions.
Additionally, the agent will update customer accounts and details with necessary information, understand, guide, and support players in Safer Gambling, and collaborate with the Fraud and payments team in customer queries. The role also includes understanding AML and reporting any suspicious activity.
- Be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience.
- Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations.
- Identify and support players in any difficulties they might encounter.
- Provide explanations to customers about products/site/policies/ promotions, etc.
- Update customer account/details with necessary information when needed.
- Understand, guide, and support players in Safer Gambling.
- Collaborate with our Fraud and payments team in customer queries.
- Understand AML and report any suspicious activity.
- Be a native Danish speaker with a C1 level of English, both spoken and written (required).
- Flexible and willing to work on a shift basis (days, afternoons, nights) (required).
- Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers (required).
- Exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner) (required).
- Detail oriented with the ability to handle stressful situations while maintaining a positive attitude (required).
- Private health insurance.
- Wellness allowance – up to €300 per year.
- Fresh and healthy Breakfast & Lunch prepared every day in our penthouse kitchen.
- Birthday leave.
- Company and team-building events.
- Relocation package to Malta, including flight and two weeks of accommodation.
- Performance bonus - up to 10% of base salary paid quarterly if you achieve your KPIs.
Videoslots is an online casino operator founded in 2011 and now part of the Immense Group. It offers one of the industry's largest game libraries, with more than 13,000 casino games. The company operates in regulated markets and is known for its broad games portfolio and player tools. Videoslots is headquartered in Pieta, Malta.