KYC Investigations Analyst

At FDJ UNITED, we don't just follow the game, we reinvent it. FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day. We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field. Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

• Review compliance-related documentation in accordance with regulations and internal processes
• Assess potential account risks and conduct additional account checks when necessary
• Ensure you are aware of any regulatory or market changes affecting your function
• Keep an eye out for possible money laundering patterns and communicate your suspicions by escalating through the appropriate channels
• Regularly liaise with Customer Services and Payments and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
• Ensure departmental and individual targets around KYC performance and customer experience are met or exceeded
• Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management
• Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
• Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
• Perform ad-hoc tasks as required by management

• Well-being allowance
• Learning and development opportunities
• Inclusion networks
• Charity days
• Long service awards
• Social events and activites
• Private medical insurance
• Life assurance and income protection
• Employee Assistance Programme
• Pension