PMO CRM

As part of our development, we are looking for our future PMO CRM. You will play a pivotal/coordination role between the FDV operational teams, the Commercial Department's business units, and the commercial transformation project team.

This position offers you the opportunity to have unique cross-functional visibility aligned with strategy and its execution, and a keen understanding of what drives the business. To have a direct and measurable impact on commercial productivity by contributing to the construction of a CRM. To join a close-knit, supportive, and friendly team that promotes agility, exchange, and interactivity, and whose goal is to meet a common objective: to lead relevant transformations to improve the commercial performance of FDJ UNITED.

• Represent the needs of commercial teams in the definition of the target CRM, in alignment with the commercial transformation roadmap.
• Be an expert in commercial business processes and their specificities, and be proactive in ensuring they fit as much as possible within the standard of the chosen CRM.
• Coordinate, mobilize, and synthesize the needs of business units during scoping phases: identify contributors, prepare workshops, draft requirements, prioritize, and participate in the selection of the CRM solution.
• Define and defend the business standards to be integrated into the CRM, ensuring they remain as close as possible to the native capabilities of market solutions.
• Contribute to change management within the Commercial Department: communication, training to foster CRM adoption and business practices related to process evolution, and a continuous improvement approach for the CRM with the teams.
• Participate in all CRM project workstreams and occasionally intervene on other projects related to commercial transformation.

• Graduate of higher education, Bac+5 level (Business School, Engineering School).
• Significant experience of at least 10 years in key positions related to project management and commercial transformation, in a Sales Excellence unit, or Sales/CRM Consulting.
• Excellent knowledge and mastery of commercial teams' business and commercial processes, across the entire commercial chain (prospecting, inside sales, field sales, etc.).
• Comfortable with market CRM concepts and CRM culture (functional/process/data).
• Strong ability to manage strategic transformation projects by combining organizational skills (ability to structure, plan, prioritize, and follow up), leadership, and cross-functional coordination by uniting the various project stakeholders.
• Excellent communication skills that will enable the pedagogical rollout of this project, giving it meaning, within a global transformation context.

• Fixed salary based on experience over 13 months
• Variable part of one month based on objective achievement
• Profit-sharing and incentive bonus (approximately 18%)
• 13th month salary
• Individual bonuses
• Group savings plan
• Parental policy
• Health insurance
• 100 days of remote work per year
• Restaurant card
• Training and support to ensure your employability