People Operations Assistant
Are you a natural problem-solver with a passion for creating exceptional employee experiences? This isn't just about ticking boxes; it's an opportunity to dive deep into HR operations, identify smarter ways of working, and directly influence the positive experience of every LiveScore Group employee. You'll tackle diverse challenges from streamlining global processes to championing data integrity, all while growing your expertise in a fast-paced, innovative environment. Reporting to our Head of People Partnering, the People Operations Assistant plays a vital role at the heart of LiveScore Group, ensuring every HR interaction, from welcoming new hires to resolving day-to-day queries, is seamless, positive, and efficient. This is your chance to provide essential support across our People team, streamline crucial HR processes, and champion data integrity, directly contributing to our strategic goals and fostering a thriving workplace culture. We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
- Be the first point of contact for HR queries, skillfully triaging and resolving routine tickets.
- Transform employee query trends into dynamic, helpful self-service knowledge guides.
- Administer all routine employee changes, updating SuccessFactors and drafting essential documents like employment contracts and offer letters.
- Manage all employee-related reference requests, ensuring accuracy and compliance.
- Maintain impeccable employee files and records, safeguarding data integrity and compliance.
- Collaborate with People Partners and Payroll to ensure precise information for timely processing.
- Support HRIS changes and configuration in SuccessFactors, contributing to continuous people system updates.
- Expertly administer key processes across the entire employee lifecycle, from seamless onboarding to smooth offboarding.
- Champion HR administrative compliance with company policies, legal requirements (including GDPR), and data protection.
- Proven experience with HR Information Systems (SuccessFactors) and HR ticketing systems (Jira) (required).
- A keen understanding of data privacy (GDPR) and a commitment to continuous learning (required).
- Proficiency in MS Office or Google Workspace for creating and managing documents with precision (required).
- Exceptional written and verbal communication skills, conveying information concisely (required).
- Ability to juggle multiple priorities and thrive in a fast-paced environment (required).
- An eagle eye for detail, ensuring flawless accuracy in all administrative tasks (required).
- A truly customer-centric mindset, dedicated to delivering a five-star service (required).
- A steady hand and unshakeable integrity when handling sensitive information (required).
- A proactive, investigative mindset that spots opportunities for improvement and solves problems (required).
- A genuine eagerness to embrace and master new HR technologies and platforms (required).
- Company Performance Bonus
- Private Healthcare Scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay.
- Paternity leave: up to 4 weeks at full pay
- Subsidised Gym Membership
- Annual Travel Card Loan & Ride to Work Scheme
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Virgin Family: Giving you access to exclusive Virgin offers and experiences
- Thursday drinks in the office and regular socials
LiveScore Group is a sports media and betting company, home to the LiveScore, LiveScore Bet and Virgin Bet brands. Its flagship LiveScore product delivers real-time scores and free live streams to a large global audience, while LiveScore Bet and Virgin Bet provide online sports betting and gaming. Headquartered in London, the privately owned group operates internationally, with offices in Stoke, Galway, Vienna, Gibraltar, Lagos, Malta and Cape Town. It combines media reach with regulated betting products across the UK and other markets.