Customer Support Specialist
Description
Advise Clients on the company's product via online chat (no calls). Assist Clients in working with the website (provide technical support). Solve Clients' problems within the framework of the company's product. Build long-term relationships with Clients. Provide Clients with up-to-date information on current offers/promotions of the company
Responsibilities
- Advise Clients on the company's product via online chat (no calls).
- Assist Clients in working with the website (provide technical support).
- Solve Clients' problems within the framework of the company's product.
- Build long-term relationships with Clients.
- Provide Clients with up-to-date information on current offers/promotions of the company
Requirements
- Effective multitasking: ability to handle multiple chats, work with knowledge bases, and switch tasks without quality loss
- Problem-solving mindset and customer orientation: Experience and skills in resolving challenging situations. Ability to effectively identify, analyze, and resolve customer issues, demonstrating a deep commitment to achieving positive outcomes.
- Active engagement in work
- Experienced PC user (understanding of VPNs, internet connectivity, basic troubleshooting)
- Own equipment (PC/laptop with Windows 10/11, stable internet connection)
Benefits
- Paid vacations, sick leave, personal events days, days off
- Corporate health insurance program for your well-being
- Referral program — enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- Yoga classes to help you stay active and energized
- In-house Travel Service
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
- Corporate events, team buildings
About Pin-Up Global
PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions, and innovative products for the iGaming industry.