IT Support Engineer
This role is for an IT Support Engineer at PIN-UP, focusing on providing technical support and maintaining IT infrastructure. The engineer will be responsible for setting up and supporting office corporate networks, maintaining office computers and equipment, and managing assets. They will also provide technical support to employees, including remote assistance, and manage MDM, credentials, group policies, and access rights. The role involves working with various tools and systems such as MDM solutions, Apple Business Manager, Google Workspace, Jira, Confluence, VPN solutions, Windows, MacOS, and Access Control Systems. A key aspect of the role is incident management, ensuring timely resolution of incidents and fostering collaboration with other teams. The engineer will also be expected to participate in on-call shifts after the probation period.
- Setup and support of office corporate network
- Maintenance of office computers and office equipment
- Assets management
- Providing technical support to the company's employees, including remote ones
- Manage MDM, credentials, group policies, access rights
- Get acquainted with Incident Management documentation and start to use it from the very beginning during Incident flow.
- Achieve a target resolution rate for incidents within defined timeframes, such as resolving a certain percentage of incidents during the probation period.
- Ensure the end-to-end incident handling process in incident.io from initiation to the Post-incident phase taking into account severity, escalation rules, and third-party involvement.
- Foster collaboration with other teams in Slack channels to improve incident management workflows and outcomes.
- Conduct training sessions or workshops to share best practices and enhance the team's incident management skills.
- In the end of probation period be ready to work with oncall shifts.
- Experience in similar position 2 year
- Experience of MDM solutions
- Understanding of network technologies (TCP/IP, DHCP, DNS,VPN)
- Experience with OS (MacOS, Windows at administrator level, Linux at basic level)
- Basic experience Google Workspace or Microsoft365
- Experience with ticket system and wiki
- Experience with deployment tools
- Installation, configuration and troubleshooting software
- Experience with modular repair
- Experience with inventory systems
PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions, and innovative products for the iGaming industry.