Card Shuffler - 3PM - 11PM Shift
As a Live Shuffler, you will be responsible for shuffling, sorting, and counting card games for all studio tables in a live streaming environment. This role involves presenting games in a live streaming environment, adhering to multi-state Gaming Commission Regulations, PT Services Delaware regulations, and live unit policies and procedures. You will attend live gaming tables for card-change procedures, evaluate and track the quality and visual look of cards, and properly check and shuffle gaming cards in card counting rooms. You will follow internal shuffling procedures, work rotation schedules, and immediately report any risks, mistakes, problems, or unusual activities to the Pit boss. Additionally, you will inform the Pitboss on time to replace or receive new cards for each shift, maintain and store playing cards and equipment, and keep related documentation up to date. You are expected to attend training courses, assist with training new shufflers if required, and follow any updates to shuffling procedures. Maintaining a professional demeanor towards players and clear communication with management and peers is essential. You must adhere to gaming studios' rules and any other rules introduced by management, and keep confidential information within authorized individuals. You will also perform any additional duties as instructed by management.
- Present games in a live streaming environment, adhering to the multi-state Gaming Commission Regulations, PT Services Delaware regulations, and live unit policies and procedures.
- Attend live gaming tables for card-change procedure according to the company’s guidelines.
- Evaluate and keep track of the quality and visual look of the cards.
- Properly check and shuffle gaming cards at the card counting rooms (hereinafter, CCRs).
- Follow the internal shuffling procedure in the CCRs and all live gaming tables.
- Follow the work rotation schedule assigned when performing duties.
- Immediately report to the Pit boss of any risks or committed mistakes, problems, and/or unusual activities in the gaming studios and other companies’ premises caused by other employees or other causes.
- Inform Pitboss on time to replace and/or receive new cards or a deck of cards for each shift.
- Maintain and store playing cards in safe areas, equipment for the tables, and keep related documentation up to date.
- Attend training courses/workshops as required and strive to improve technical skills continually.
- Assist with training new shufflers if required by the management.
- Follow any updates and amendments to the shuffling procedures.
- Keep a professional demeanor towards players.
- Maintain professional and clear communication with management and peers.
- Adhere to the gaming studios' rules and any other rules that management may introduce at any time.
- Keep confidential information within the company’s authorized individuals.
- Perform any additional duties as instructed by management.
- High School Diploma / GED.
- Must be 21 years of age or older
- Basic computer skills- MS Office, electronic mail, etc.
- Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
- Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment.
- Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
- Ability to deal, shuffle, sort cards, and other operating gaming equipment involving highly repetitive hand and arm movements.
- Ability to work a variety of shifts, including nights, weekends, and holidays.
- Punctuality and attention to detail.
- Be able to wear assigned uniforms.
- Must be able to obtain a Michigan Gaming license and a West Virginia Casino Employee Registration.
- Pay Rate: $15 hourly + up to $4.00 hourly performance bonus
- Vacation Days: 5 days
- Sick Time: 5 days
- 10 Holidays pay
- Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
- 401K – 4% match
