Live Dealer - 3PM-11PM Shift
Description
As a Live Dealer, you will be responsible for hosting and presenting games for in a live streaming environment while creating a professional and exciting atmosphere for customers by providing an excellent guest service.
Responsibilities
- Present games in a live streaming environment, adhering to the multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies and procedures.
- Learn and fully understand and execute the rules of video stream games.
- Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring, and following the given table schedule, following the instructions of the Pit-bosses and Trainers.
- Follow and supervise the updates and amendments in the game leading procedures.
- Adhere to the gaming studios' rules and any other rules that management may introduce at any time.
- Adhere to the company’s dress code and appearance standards.
- Professionally communicate and provide answers to players promptly for any game general questions according to chat policy.
- Immediately report to the Pitboss of any risks or committed mistakes, problems, and/or unusual activities in gaming studios and other companies’ premises.
- Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures.
- Participate in company promotions through marketing via photo and video shoots as required by management.
- Maintain professional and clear communication with players, management, and colleagues.
- Perform any additional duties as instructed by management.
Requirements
- High School Diploma / GED.
- Must be 21 years of age or older.
- At least 1 year of Customer Service Experience.
- Basic computer skills, including MS Office, email, video chat applications, etc.
- Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
- Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced live streaming environment.
- Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
- Ability to deal, sort, shuffle, and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm.
- Ability to work a variety of shifts, including nights, weekends, and holidays.
- Maintain punctuality and attention to detail.
- Must be able to obtain a New Jersey Gaming License and a West Virginia Casino Employee Registration.
Benefits
- Pay Range: $18 - $23 per hour ($10 hourly base rate + $8 guaranteed tips + monthly performance bonus).
- Customer tips are unlimited
- Vacation Days: 5 days
- Sick Time: 5 days
- 10 Holidays pay
- Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
- 401K – 4% match after 90 days of employment.
