Monitoring Specialist

Ready to level up your career? Playtech Managed Services is looking for a proactive Monitoring Specialist with excellent communication, attention to detail, reaction time and problem-solving skills. Your influential mission. You will join the Monitoring Team in Playtech Managed Services (PTMS). Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities. Work on shifts (16/7 coverage). (Note: We may occasionally need night shifts if a team member based in another country is unavailable). Monitor multiple business systems and detect incidents across multiple service dependencies. React by executing appropriate redundancy protocols based on service type. Coordinate incident communication with multiple parties. Familiarize yourself with Incident Management documentation. Learn the company products at a technical and operational level, including backend settings, integrations and monitoring dashboards. Liase with third parties during Incident Management. Understand how the environments and available configurations work. Acquire insight into Incident Management processes in a global company. Communicate daily with other teams in and outside the company. Constantly develop skills and get new knowledge in the Incident Management domain. Carry out investigations to determine Incident root causes.

• Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.
• Work on shifts (16/7 coverage).
• Monitor multiple business systems and detect incidents across multiple service dependencies.
• React by executing appropriate redundancy protocols based on service type.
• Coordinate incident communication with multiple parties.
• Familiarize yourself with Incident Management documentation.
• Learn the company products at a technical and operational level, including backend settings, integrations and monitoring dashboards.
• Liase with third parties during Incident Management.
• Understand how the environments and available configurations work.
• Acquire insight into Incident Management processes in a global company.
• Communicate daily with other teams in and outside the company.
• Constantly develop skills and get new knowledge in the Incident Management domain.
• Carry out investigations to determine Incident root causes.

• Are willing to develop your career in Incident Management.
• You have previous experience in Monitoring, Incident Management or a similar role (1 year minimum, 2 or more years recommended).
• Possess knowledge of Monitoring and Incident Reporting methodologies and processes.
• Have good written and verbal communication skills in English and you can communicate with team members, clients, and stakeholders in English.
• Speaking, Reading and Writing in Brazilian Portuguese.
• Having experience working with Grafana or similar tools.

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.