Service Desk Engineer
Spotlight Sports Group is a global media and technology company specialising in content and data within sports betting, horse racing and fantasy sports. With over 400 employees, the group operates multiple award-winning brands, including Racing Post, the world’s largest horse racing affiliate, Pickswise, myracing and Free Super Tips. We partner with leading operators across the betting industry to produce and build multilingual, best-in-class digital products and content to engage and educate customers. ICS-digital, an international marketing agency including ICS-translate, also operates under the group.
- End user support for the Spotlight Sports Group staff for hardware, software, infrastructure and telephony requests.
- Administration of user accounts using Active Directory for the internal Windows network, Google Admin for Gmail and Google Docs and in-house systems
- Mobile Device asset management for users’ devices including support and logging the status of the device throughout its lifecycle.
- Supplier order management for consumables and hardware and software provision.
- Ensuring support and operational procedure documents are kept up to date for day to day activities and tasks.
- Maintaining the Configuration Management Database for Racing Post assets.
- B2B 1st line triage and life cycle management
- ITIL Incident Management using a Service Management toolset following an established best practice framework process.
- Internal Customers – Enterprise IT supports up to 500 desktop users and delivers IT support to the business as a service.
- External Customers – Racing Post has a newspaper production, B2B and digital presence to maintain and ensure availability for public customers.
- Resolver Groups – Enterprise IT provide support for internal departments including Development teams.
- 3rd Party Suppliers – Racing Post uses various 3rd party suppliers to deliver its services
- An interest in learning new technologies and developing knowledge and skills.
- Demonstrable IT technical knowledge and troubleshooting skills - Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Networking principles, Gmail and Google Apps.
- Excellent communication skills.
- Strong customer focus and service delivery.
- Work well as part of a busy team.
- Self-motivated and proactive to provide a quality service and support the business.
- IT qualification or degree equivalent.
- ITIL V3 or upwards certification.
- Keen interest and knowledge in horse racing.
- Previous experience of a publishing environment to understand the needs and pressures of customers.
- Exposure to Google Apps for Business and/or any other cloud based technologies
- An in-depth knowledge of Microsoft Office Applications.
- Private medical insurance, excellent parental leave, a working globally policy, mental health support, assistance programs, and social gatherings.
- Pension scheme and various other benefit schemes.
- Birthdays off work and 25 days of holiday per year.
- Life assurance and exclusive perks like the Star card and our Step Further Awards.
- Season Ticket Loan and Cycle to Work Scheme.
- Complimentary access to our Racing Post Members Club, complete with an Ultimate Membership.
- Opportunity to volunteer two days per year with our charity partner.
Spotlight Sports Group is a global media and technology company with a clear purpose, to set the standard for trusted, customer-driven experiences across global racing and sports betting. Guided by our mission to create experiences that fans love, we combine more than 40 years of Racing Post heritage with bold innovation to deliver the next generation of content, data and digital products. We operate at the intersection of consumer media and B2B solutions. Our award-winning brands, including Racing Post, Pickswise, myracing and Free Super Tips, connect millions of fans with trusted insight, analysis and entertainment. Alongside this, our market-leading B2B products power the world’s biggest operators, affiliates and media groups. From our Superfeed content engine and Halo live streaming, to Spotlight iQ’s AI-driven insights and our digital and print betting shop displays, we help partners engage audiences, increase retention and drive sustainable growth. Retail remains a cornerstone of our success, with Racing Post newspapers and digital shop displays proven to enhance performance in thousands of betting shops worldwide. At the same time, we continue to invest heavily in innovation, from AI-powered content and multilingual translation to fully integrated digital platforms. Our international marketing agency, ICS-digital and ICS-translate, extends our reach even further, delivering localised content and campaigns across more than 80 languages. With over 400 employees worldwide, Spotlight Sports Group is trusted by leading names in betting, racing and sports media. By combining heritage, technology and expertise, we are powering growth and engagement across global racing and sports betting, today and for the future.
