Product Support Operator
Description
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. We are currently looking for a new Product Support Operator to join our team! Cooperating with the rest of the team, you will provide your expert support and ensure all of our online-related software product issues get resolved and documented.
Responsibilities
- Providing technical support for our online software products, be they developed by internal development teams or third-party suppliers
- Supporting Helpdesk and IT field teams
- Documenting product issues and creating Incident reports
- Announcing scheduled maintenance and providing necessary support during maintenance
- Updating Product support procedures to ensure internal and provider SLA provisions are met
- Product performance monitoring and testing
- Collecting product data, analysing it and producing technical metrics and statistics for market use
Requirements
- Customer and/or product support experience
- Proficiency with Microsoft Office tools
- Experience working with issue tracking tools (e.g. JIRA, Teamwork, Trello etc.)
- Fluency in English language
- Great communication skills, professionalism and an affinity for teamwork
- No issue with working in shifts
- High levels of adaptability to demanding situations and time constraints
- Base in Athens
