Junior IT Operation Engineer

Manage the day-to-day operations and full lifecycle of overseas SaaS applications, including account provisioning, access control, license management, and configuration administration, to ensure platform stability and compliant usage. Handle escalated and complex SaaS-related technical issues from the service desk, serve as the technical point of contact for SaaS vendors, and coordinate troubleshooting and resolution to ensure the availability of critical business systems. Work closely with business teams to understand their needs and pain points, evaluate and recommend suitable SaaS tools or feature solutions, and ensure that technical solutions are aligned with business goals and successfully implemented. Analyze and govern SaaS usage data, including user activity, utilization rate, and tool coverage. Drive data cleansing and unified data standards, and establish standardized SOPs and operational procedures to improve data consistency and process execution. Participate in and drive the automation and orchestration of SaaS lifecycle processes, such as onboarding, offboarding, and access changes, to reduce manual effort and improve operational efficiency and consistency. Support the establishment of unified identity and access control standards for SaaS platforms, improve cross-system access governance and security audit mechanisms, and ensure the security and compliance of overall SaaS usage. Participate in and drive cross-platform integration between SaaS applications and internal systems, such as collaboration between internal platforms and tools like Notion. Explore and support the adoption of AI in SaaS workflows, including intelligent workflow orchestration, automated processing, and cross-system integration, while continuously improving employee digital experience and collaboration efficiency.

• Manage the day-to-day operations and full lifecycle of overseas SaaS applications, including account provisioning, access control, license management, and configuration administration, to ensure platform stability and compliant usage.
• Handle escalated and complex SaaS-related technical issues from the service desk, serve as the technical point of contact for SaaS vendors, and coordinate troubleshooting and resolution to ensure the availability of critical business systems.
• Work closely with business teams to understand their needs and pain points, evaluate and recommend suitable SaaS tools or feature solutions, and ensure that technical solutions are aligned with business goals and successfully implemented.
• Analyze and govern SaaS usage data, including user activity, utilization rate, and tool coverage. Drive data cleansing and unified data standards, and establish standardized SOPs and operational procedures to improve data consistency and process execution.
• Participate in and drive the automation and orchestration of SaaS lifecycle processes, such as onboarding, offboarding, and access changes, to reduce manual effort and improve operational efficiency and consistency.
• Support the establishment of unified identity and access control standards for SaaS platforms, improve cross-system access governance and security audit mechanisms, and ensure the security and compliance of overall SaaS usage.
• Participate in and drive cross-platform integration between SaaS applications and internal systems, such as collaboration between internal platforms and tools like Notion. Explore and support the adoption of AI in SaaS workflows, including intelligent workflow orchestration, automated processing, and cross-system integration, while continuously improving employee digital experience and collaboration efficiency.

• Bachelor’s degree or above in Computer Science, Information Management, or a related field.
• 1+ year of experience in IT operations, SaaS administration, or related areas. High-potential fresh graduates may also be considered.
• Hands-on understanding of enterprise SaaS administration and lifecycle governance, including account, access, license, and configuration management. Basic knowledge of cross-platform SaaS integration and automation is preferred. Ability to perform basic usage data analysis and provide operational insights to support resource optimization and management decision-making.
• Strong structured thinking and problem-solving ability, with the capability to translate business requirements into standardized processes and practical solutions.
• Good cross-functional collaboration skills, with the ability to coordinate among business teams, IT teams, and external vendors.
• Strong service mindset, with a focus on continuously improving SaaS service stability and user experience.
• Interest in and willingness to promote the adoption of AI and automation in SaaS operations and workflow optimization.

• Sign on payment, relocation package, and restricted stock units, which will be evaluated on a case-by-case basis.
• Medical, dental, vision, life and disability benefits.
• Participation in the Company’s 401(k) plan.
• Up to 15 to 25 days of vacation per year (depending on the employee’s tenure).
• Up to 13 days of holidays throughout the calendar year.
• Up to 10 days of paid sick leave per year.